Charissa A. Zeimetz

• Manage Patient Access processes, systems and coordinates activities that relate to patient reception/check-in, registration/intake, medical necessity screening, point-of-service collections, and dissemination of patient information and support coverage of other departmental divisions.
• Provide guidance and direction to Patient Access colleagues to ensure effective integration and coordination of departmental work activities and quality job performance.
• Collaborates with other hospital colleagues to resolve issues related to medical record and account number assignment, data integrity, medical necessity/appropriateness of services and issues related to patient signatures on consents and other intake forms.
• Actively participate in the design of registration and intake processes and systems to improve service, data integrity, and colleague productivity to achieve departmental goals and process outcomes.
• Analyzed performance metrics to identify areas for improvement, driving continuous enhancement of services.
• Coordinated resource allocation, ensuring optimal staffing levels and operational readiness at all times.
• Collaborated with senior leadership on budget planning, aligning departmental goals with organizational objectives.
• Established training programs for new hires, promoting a culture of excellence and accountability within the team.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Analyzes and displays data in a meaningful format. Develop and communicate policies/procedures and other business documentation.
• Led cross-functional teams to streamline operational processes, enhancing patient care delivery.

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• Facilitated communication between patients, healthcare providers, and insurance companies to streamline operations.
• Interprets the financial aspects of coverage for HME services to clients/families.
• Responsible for obtaining authorization for services when applicable.
• Assists in establishing and promoting ongoing communication regarding services available to client/family, visitors, physicians and other referral sources.
• Coordinated patient intake processes to ensure accurate data collection and effective service delivery

• Closely collaborate with regional RHMs for CBORD development, planning implementation.
• Facilitate the training and implementation of CBORD for local RHM.
• Manage CBORD system and make appropriate changes as needed.
• Coordinate with Director to organize monthly staff meetings.

• Collaborated with cross-functional teams to resolve discrepancies in patient records.
• Led initiatives to streamline workflows, reducing errors in patient documentation.
• Conducted regular audits of datasets, identifying discrepancies and ensuring prompt resolution.
• Trained staff on best practices for maintaining data quality standards.
• Observe and assist all the duties assigned to the Patient Access Associate
• Responsible for the compilation of accurate and complete information for provider validation and enrollment.
• Yellow Belt certified in LEAN development and completion of multiple A-3.

• Patient Registration.
• Engaged in daily direct communication with doctors, insurance companies, hospital staff and other healthcare facilities to ensure account integrity and patient satisfaction.
• Cross-trained in all areas of patient access including emergency room, outpatient registration, pre-registration and bed management.
• Organize and edit daily registration process reports for accuracy.
• Collect and organize customer payments.
• Participate in LEAN to improve processes with other hospital departments.
• Collaborate with management to train new employees.
• Coordinated insurance verification, ensuring accurate data entry and processing.
• Facilitated patient registration processes to enhance access and streamline operations.

• Assist registered nurse with daily patient care.
• Obtain input, output and vital signs on every patient.
• Comply with all policies and procedures.
• Work under the direct supervision of charge nurse to complete other duties as assigned.