Charisse Benjamin
Springfield Gardens,NY
Summary
High-performing Design Engineer with solid background in software engineering. Skilled in using CAD software, prototyping and testing with keen eye for detail. Proven ability to lead cross-functional teams in design, development and implementation of complex projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to staying current with latest technologies and trends in field. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Design Engineer
Charter Communications, Spectrum
04.2023 - Current
- Utilize numerous CAD/GIS software programs (Bentley, Spatial, AutoCAD) to digitalize base, strand, coax, fiber designs, fiber splicing documentation and BOMs in accordance with the Charter Communications digitalizing standards and conditions
- Documented construction as-builds for project resolutions as requested
- Scheduled work tasks observed project workflow and maintained precise weekly production reports
- Constructed copies of system prints or engineering documentation as required.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
Customer Service
Walmart
09.2018 - 04.2023
- Provided a high level of company product knowledge to successfully answer consumer inquiries
- Proactively participated with consumers, identifying opportunities for enhancements and proposing potential solutions.
- Assisted with facility scheduling and customer service.
- Addressed customer service overflow to reduce complaints.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores
Survey Engineer
Time Warner Cable
09.1985 - 03.2017
- Adhered to company safety standards and promote a positive safety culture in work
- Ensured all changes to specifications, jobs scope and drawings are documented and updated
- Monitored and reported project details to the project management, including progress, risks, and opportunities in a timely manner.
- Followed local, regional and national surveying guidelines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Certificate - Computer Science
Albert Merrill School
Manhattan, NYSkills
- Convection heat transfer
- AutoCAD
- Dynamic systems
- Project Management
- Departmental Collaboration
- Process Engineering
- Technical Troubleshooting
- Analytical Thinking
- Risk Analysis
- Technical documentation drafting
- Process Development
- Construction management
- Design development
- Design concept verification
Certification
- NCTI - Understanding fiber optics & HFC Networks Designer 1
- NCTI - Charter Designer I - Advance to Designer II
- OSHA 10
Timeline
Design Engineer
Charter Communications, Spectrum
04.2023 - Current
Customer Service
Walmart
09.2018 - 04.2023
Survey Engineer
Time Warner Cable
09.1985 - 03.2017
Certificate - Computer Science
Albert Merrill School