DAVID BOOTH
Charlotte,NC
Summary
Experienced customer service and logistics professional seeking to leverage expertise in enhancing customer satisfaction. Dedicated to fostering a positive work environment, implementing efficient processes and driving performance to exceed organizational goals.
Overview
11
11
years of professional experience
Work History
Disputes Analyst
Amerit Fleet Solutions
Charlotte, NC
12.2025 - 01.2026
- Resolve internal financial responsibilities and chargebacks. Research purchase orders and vendor repair order disputes, and build dispute cases to recover funds for misbilled invoices from vendors.
- Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
- Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management, and on-time parts procurement.
- Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs.
- Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes, and provide resolutions to customers with clear communication.
- Cross-Functional Leadership and Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with third parties to ensure service excellence.
Customer Service Representative
WELLS FARGO
Charlotte, NC
01.2024 - 01.2025
- Support customers and develop ways to improve inquiries regarding financial products and services through a variety of communication channels in a fast-paced high-volume environment.
- Perform routine tasks to resolve problems and provide best in class customer experience while adhering to work guidelines, policies, regulations and navigate multiple computer systems.
- Ensure maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction within an accurate and efficient timeframe.
Customer Service Excellence Manager/Equipment Control Coordinator
Coca Cola Consolidated/ Red Classic
Charlotte, NC
01.2021 - 01.2024
- Primary point of contact with production centers, warehouses, carriers, and customer locations within assigned regions for trailer repair or removal.
- Collaborated with customers to identify and implement continuous improvement initiatives. Advanced regional performance metrics data and improved processes that promoted customer retention.
- Reconciled trailer detention for billing and analysed trailer dwell information to create reports for field operations for efficiency tracking.
Field Operations/ Customer Relationship Manager
ArrowMail Courier
01.2015 - 01.2021
- Coordinate transportation logistics across the organization including planning routes and allocating route drivers.
- Communicate with internal and external partners status of orders to ensure conflict resolution. Ensure customer satisfaction for customer retention and business growth.
Education
Bachelor of Science - Business Administration
Capital University
Skills
- MS Office Suite
- PeopleSoft
- Data visualization tools
- Project management software
- Fleet management systems
Timeline
Disputes Analyst
Amerit Fleet Solutions
12.2025 - 01.2026
Customer Service Representative
WELLS FARGO
01.2024 - 01.2025
Customer Service Excellence Manager/Equipment Control Coordinator
Coca Cola Consolidated/ Red Classic
01.2021 - 01.2024
Field Operations/ Customer Relationship Manager
ArrowMail Courier
01.2015 - 01.2021
Bachelor of Science - Business Administration
Capital University