Summary
Overview
Work History
Education
Skills
Timeline
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Charisse Brown

Los Angeles,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Business Operations Manager

Azione Pr
09.2022 - 07.2023
  • Reviewed company's strategic plans in collaboration with Executive team and developed departmental goals and standards to support vision.
  • Facilitated and finalized client onboarding and contract negotiations
  • Drove full-cycle recruitment procedures
  • Oversaw employee onboarding and offboarding processes
  • Led and implemented company-wide device management program
  • Ensured multi-state corporate compliance with state government agencies
  • Furnished end-of-month expenses for closing accounting procedures
  • Coordinated and Supervised executive office relocation
  • Fielded staff and client issues to deliver solutions, propel client and employee experiences
  • Assisted in recruiting, hiring and training of team members
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Provided executive administrative support

Senior Operations Manager

Ahlem Eyewear
09.2021 - 05.2022
  • Streamlined order fulfillment and invoicing processes for the North American wholesale division
  • Bolstered NetSuite processes by creating workflows, saved searches, custom forms and fields in step with the company's needs
  • Validated and analyzed NetSuite data integrity
  • Executed all systems and business improvement goals, long term and short, in collaboration with the Director of Operations
  • Developed systems and procedures to improve operational excellence and efficiency
  • Provided leadership for continual management and employee training initiatives
  • Managed employee-related issues encompassing labor, turnover and diversity

Operations Manager

Garrett Leight California Optical
02.2016 - 09.2021
  • Lead training and assisted with implementation of transition from xTuple to NetSuite ERP system in September 2017
  • Successfully maintained an annual accounts receivable delinquency rate of 20% or less on an average open receivables balance $1.5 million for the North American wholesale territory
  • Implemented and managed all EDI processes and training for key retail accounts Neiman Marcus Group, Bloomingdale’s, and Century 21
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Developed systems and procedures to improve operational quality and team efficiency in collaboration with Chief Operating Officer
  • Project management of various special initiatives including limited eyewear collaborations, automated UPC generation through NetSuite, and Black Friday sale online and in-store activation
  • Prepared weekly analytics to track logistics and collections goals to company projections
  • Led hiring, onboarding and training of new hires to fulfill business requirements

Education

Bachelor of Science -

California State University - Northridge
Northridge, CA
06.2009

Skills

  • Operations Management
  • Project Management
  • Database Maintenance
  • Staff Management
  • Process Improvement Initiatives
  • Policy Development and Enforcement
  • Training and Development
  • Systems Implementations
  • Excellent Written and Oral Communication
  • Accounts Payable and Accounts Receivable

Timeline

Business Operations Manager

Azione Pr
09.2022 - 07.2023

Senior Operations Manager

Ahlem Eyewear
09.2021 - 05.2022

Operations Manager

Garrett Leight California Optical
02.2016 - 09.2021

Bachelor of Science -

California State University - Northridge

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Charisse Brown