Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Charisse Burgess

Upper Arlington,Ohio

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

18
18
years of professional experience

Work History

Client Relations Specialist

Ice Miller, LLC
12.2015 - Current
  • Responsible for filing Joint Legislative Ethic Commission Quarterly Reports for more than 5 years and Columbus Legislative Registrations for all lobbyists, as well as for clients
  • Submit Campaign Finance Reports to Secretary of State Office.
  • Responsible to filing Columbus Legislative Registrations.
  • Track and monitor potential legislation on state and city level for multiple clients
  • Plan and host political fundraisers for State and Federal officials
  • Maintain Political Action Committee (“PAC”) budget for Ohio office, which is more than $100,000 of contributions
  • Responsible for ensuring PAC check requests are filled and distributed to requested parties
  • Consistently exceeds performance metrics by prioritizing tasks effectively and maintaining strong focus on achieving results
  • Manage diverse portfolio of clients, ensuring their needs are met and expectations exceeded
  • Manage calendars and schedule appointments for multiple partners
  • Respond to client emails and phone calls on behalf of Mr. Coleman
  • Draft engagement letters for new and existing clients
  • Work with billing department regarding collection of accounts
  • Input client information into system to create client files
  • Participate in client conference calls, to provide update on their strategy plan
  • Register attorneys for CLE events and ensure all documents are submitted to ensure proper credit is received
  • Schedule flights, hotel and car service for business development and client trips
  • Arrange speaking engagements and draft talking points for speaking engagements, PSA's and commercials

Proofread documents and draft new documents

Senior Legislative Aide

Ohio House of Representative
12.2009 - 09.2015
  • Supported Ranking Members of: Finance, Education, and Controlling Board; Chairman of Ohio Constitutional Modernization Commission, as well as members of Insurance Committee, Policy and Legislative Oversight Committee, and State and Local Government
  • Supported legislators in drafting bills and resolutions, resulting in clearer language and improved legislation
  • Attended meetings on behalf of Member for Joint Medicaid Oversight Commission
  • Met with agencies involved in Medicaid Expansion for State of Ohio
    Helped draft legislation that expanded Medicaid-LSC1624
  • Prepared amendments for MBR (State Budget) (2014-2015)
  • Created case files for constituents, assess their needs and coordinate with appropriate agency’s liaison to ensure their case is handled and resolved amicably
  • Developed and planned legislative initiatives and monitored legislative developments within Committees and House floor
  • Managed constituent casework, effectively addressing concerns and resolving issues efficiently
  • Generated reports summarizing proposed legislation benefits or consequences accurately reflecting intended outcomes during debates or discussions
  • Coordinated with other legislative staff members to ensure seamless workflow and efficient office operations
  • Organized meetings and events to foster communication between constituents and lawmakers, promoting transparency and engagement
  • Prepared briefing materials for committee hearings, enabling informed decision-making by elected officials
  • Developed strong relationships with stakeholders through regular communication and collaboration on policy matters
  • Provided information on and generated ideas for press, mass mailings and newsletters
  • Leveraged knowledge of parliamentary procedure rules while serving as adviser during committee meetings or floor sessions
  • Collaborated with lobbyists, interest groups, and other policymakers to gain support for legislator's initiatives
  • Assisted constituents with navigating government agencies and resources, providing valuable information that facilitated problem-solving efforts

Paralegal/Office Manager

The Law Offices of Bivens and Pierre-Louis, LLC
08.2006 - 12.2009
  • Managed 2 paralegals, 3 support staff personnel and 2 associates all of whom reported to e managing partners
  • Interviewed potential clients to asset their needs
  • Accessed criminal, domestic, personal injury, immigration and workers compensation cases, assigned cases to appropriate attorneys
  • Set up case file for clients, mailed letters to opposing council to inform of representation
  • Filed Notice of Appearance on behalf of attorneys
  • Drafted Response to Claimant and filed with appropriate Courts
  • Provided report to managing partners of budgetary needs and overview
  • Responsible for day-to-day operations of firm including Account Receivables and Payables and tracked billable hours for attorneys, for clients
  • Devised marketing and advertising plan
  • Directly supervised firm’s technical and legal support teams
  • Coordinated legal support staff resources
  • Managed office’s budget and vendor relationship
  • Implemented office initiatives and ensured office remained compliant with local, state, and federal regulations
  • Handled all human resource issues

Education

BA Political Science - Public Administration

The Ohio State University
Columbus, OH
05.2001

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Exceptional communication
  • Microsoft Excel
  • Computer Proficiency
  • Microsoft Outlook
  • Data Entry

Community Service

  • Habitat for Humanity, Volunteer
  • Mid-Ohio Food Bank, Volunteer
  • Central State University Alumni Assoc., Executive Board Member
  • Artscape Council, former Board Member
  • Montgomery County Ex-Offender Re-entry Board, former Board Member
  • Community Shelter Board (Ice Miller, volunteer) 2016
  • Ronald McDonald House (Ice Miller, volunteer) 2016

Timeline

Client Relations Specialist

Ice Miller, LLC
12.2015 - Current

Senior Legislative Aide

Ohio House of Representative
12.2009 - 09.2015

Paralegal/Office Manager

The Law Offices of Bivens and Pierre-Louis, LLC
08.2006 - 12.2009

BA Political Science - Public Administration

The Ohio State University
Charisse Burgess