Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
18
18
years of professional experience
Work History
Client Relations Specialist
Ice Miller, LLC
12.2015 - Current
Responsible for filing Joint Legislative Ethic Commission Quarterly Reports for more than 5 years and Columbus Legislative Registrations for all lobbyists, as well as for clients
Submit Campaign Finance Reports to Secretary of State Office.
Responsible to filing Columbus Legislative Registrations.
Track and monitor potential legislation on state and city level for multiple clients
Plan and host political fundraisers for State and Federal officials
Maintain Political Action Committee (“PAC”) budget for Ohio office, which is more than $100,000 of contributions
Responsible for ensuring PAC check requests are filled and distributed to requested parties
Consistently exceeds performance metrics by prioritizing tasks effectively and maintaining strong focus on achieving results
Manage diverse portfolio of clients, ensuring their needs are met and expectations exceeded
Manage calendars and schedule appointments for multiple partners
Respond to client emails and phone calls on behalf of Mr. Coleman
Draft engagement letters for new and existing clients
Work with billing department regarding collection of accounts
Input client information into system to create client files
Participate in client conference calls, to provide update on their strategy plan
Register attorneys for CLE events and ensure all documents are submitted to ensure proper credit is received
Schedule flights, hotel and car service for business development and client trips
Arrange speaking engagements and draft talking points for speaking engagements, PSA's and commercials
Proofread documents and draft new documents
Senior Legislative Aide
Ohio House of Representative
12.2009 - 09.2015
Supported Ranking Members of: Finance, Education, and Controlling Board; Chairman of Ohio Constitutional Modernization Commission, as well as members of Insurance Committee, Policy and Legislative Oversight Committee, and State and Local Government
Supported legislators in drafting bills and resolutions, resulting in clearer language and improved legislation
Attended meetings on behalf of Member for Joint Medicaid Oversight Commission
Met with agencies involved in Medicaid Expansion for State of Ohio
Helped draft legislation that expanded Medicaid-LSC1624
Prepared amendments for MBR (State Budget) (2014-2015)
Created case files for constituents, assess their needs and coordinate with appropriate agency’s liaison to ensure their case is handled and resolved amicably
Developed and planned legislative initiatives and monitored legislative developments within Committees and House floor
Managed constituent casework, effectively addressing concerns and resolving issues efficiently
Generated reports summarizing proposed legislation benefits or consequences accurately reflecting intended outcomes during debates or discussions
Coordinated with other legislative staff members to ensure seamless workflow and efficient office operations
Organized meetings and events to foster communication between constituents and lawmakers, promoting transparency and engagement
Prepared briefing materials for committee hearings, enabling informed decision-making by elected officials
Developed strong relationships with stakeholders through regular communication and collaboration on policy matters
Provided information on and generated ideas for press, mass mailings and newsletters
Leveraged knowledge of parliamentary procedure rules while serving as adviser during committee meetings or floor sessions
Collaborated with lobbyists, interest groups, and other policymakers to gain support for legislator's initiatives
Assisted constituents with navigating government agencies and resources, providing valuable information that facilitated problem-solving efforts
Paralegal/Office Manager
The Law Offices of Bivens and Pierre-Louis, LLC
08.2006 - 12.2009
Managed 2 paralegals, 3 support staff personnel and 2 associates all of whom reported to e managing partners
Interviewed potential clients to asset their needs
Accessed criminal, domestic, personal injury, immigration and workers compensation cases, assigned cases to appropriate attorneys
Set up case file for clients, mailed letters to opposing council to inform of representation
Filed Notice of Appearance on behalf of attorneys
Drafted Response to Claimant and filed with appropriate Courts
Provided report to managing partners of budgetary needs and overview
Responsible for day-to-day operations of firm including Account Receivables and Payables and tracked billable hours for attorneys, for clients
Devised marketing and advertising plan
Directly supervised firm’s technical and legal support teams
Coordinated legal support staff resources
Managed office’s budget and vendor relationship
Implemented office initiatives and ensured office remained compliant with local, state, and federal regulations
Handled all human resource issues
Education
BA Political Science - Public Administration
The Ohio State University
Columbus, OH
05.2001
Skills
Problem-solving abilities
Critical Thinking
Active Listening
Exceptional communication
Microsoft Excel
Computer Proficiency
Microsoft Outlook
Data Entry
Community Service
Habitat for Humanity, Volunteer
Mid-Ohio Food Bank, Volunteer
Central State University Alumni Assoc., Executive Board Member
Artscape Council, former Board Member
Montgomery County Ex-Offender Re-entry Board, former Board Member
Community Shelter Board (Ice Miller, volunteer) 2016
Ronald McDonald House (Ice Miller, volunteer) 2016
Intake Coordinator at Rivervista Behavioral Health and Wellness Psychiatric HospitalIntake Coordinator at Rivervista Behavioral Health and Wellness Psychiatric Hospital