CHARISSE CALISE
Sales, Customer Service, Food & Beverage
Orange,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales and the food & beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I specialize in genuine, quality, one of a kind experiences that aim to treat my clients like family. Articulate, energetic and results-oriented with exemplary passion for detail.
Overview
30
30
years of professional experience
Work History
Casual Longshoreman
Pacific Maritime Association
Long Beach, CA
07.2018 - Current
- Operation of various heavy equipment for rail, yard, and ship procedures in all terminals in the Port of LA/LB
- Responsible for assisting in multiple stages of cargo flow and operations in multiple positions for international imports and exports
- Assisted upper management with paperwork and radio operations
Server
True Food Kitchen
El Segundo, CA
09.2017 - 04.2019
- Provide exceptional dining experience in upscale, organic, chef driven New American themed venue
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as craft cocktails, appetizers and specialty seasonal items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Rebels Cocktail Lounge
San Pedro, CA
11.2016 - 12.2017
Banquet Server & Bartender
San Perdo Brewing Co.
San Pedro, Ca.
04.2015 - 08.2016
Server
Saint & Second Restaurant
Belmont Shore, Ca.
10.2014 - 11.2016
Server
Yard House Restaurant
Long Beach, Ca.
02.2014 - 02.2016
Professional Massage Therapist
Self Employed
Orange County, CA
01.2008 - 11.2015
Server/Bartender
Mimi's Cafe
Anaheim, Ca.
02.2004 - 07.2008
Wildland Firefighter
USDA Forest Service
Corona, CA
04.1999 - 12.2003
Education
Associate of Science - Fire Technology
Santa Ana College
Santa Ana, CA2012
Skills
- Complex Problem-Solving
- Excellent Verbal and Written Communication
- Customer Needs Assessments
- Customer Satisfaction
- Guest Relations Management
- Multitasking Strengths
- Product and Service Sales
- Dispute Mediation
- Excellent People Skills
- Hospitality and Accommodation
- Suggestive Selling
- Safety, Integrity and Cleanliness Standards
Certification
- Emergency Medical Technician since 2011
- CERT(Community Emergency Response Team) since 2011
- Certified Bartender since 2000
- ServSafe
Timeline
Casual Longshoreman
Pacific Maritime Association
07.2018 - Current
Server
True Food Kitchen
09.2017 - 04.2019
Bartender
Rebels Cocktail Lounge
11.2016 - 12.2017
Banquet Server & Bartender
San Perdo Brewing Co.
04.2015 - 08.2016
Server
Saint & Second Restaurant
10.2014 - 11.2016
Server
Yard House Restaurant
02.2014 - 02.2016
Professional Massage Therapist
Self Employed
01.2008 - 11.2015
Server/Bartender
Mimi's Cafe
02.2004 - 07.2008
Wildland Firefighter
USDA Forest Service
04.1999 - 12.2003
Associate of Science - Fire Technology
Santa Ana College
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