12/01/2017, CURRENT, Bay Lake Retirement And Assisted Living Community, 932 Southmoor Drive Unit 103, Virginia Beach, VA, Change Nurse, Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor, Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction, Charted changes in patient conditions and discussed concerns with supervising healthcare provider, Delivered an exceptional level of service to each customer by listening to concerns and answering questions, 06/01/1999, 12/01/2017, Lake Taylor Transitional Care Hospital, Norfolk, VA, Licensed Practical Nurse Supervisor, Effectively served as an advisory resource by providing patient/family experience expertise, Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies, Conducted or approved the performance evaluations for all nursing department employees, Assisted with the development, optimization and management of nursing standards and policies, Helped physicians examine and treat patients by assisting with instruments, injections and suture removal, 932 Southmoor Drive Unit 103, charisse40@live.com, 757-581-1405, CHARISSE GOODEN