Charisse Jones
Aylett,VA
Summary
Results-driven professional recognized for exceptional productivity and efficiency in task execution. Proven ability to leverage problem-solving skills and expertise in data entry to enhance process optimization and support informed decision-making. Adaptable communicator dedicated to fostering positive outcomes and ensuring smooth workflow management.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
Teleperformance (USAA)
Richmond, VA
10.2020 - 04.2021
- Maintained adherence to federal, state, and local insurance regulations.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Advised prospects and policyholders concerning coverage, limits, and regulations.
- Maintained accurate records of client information including contact details and policy changes.
- Analyzed data critically to guide effective decision-making processes.
- Processed policy updates, renewals, and cancellations with precision and adherence to deadlines.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Conducted customer assessments to identify appropriate coverage levels and options based on individual needs.
Customer Service Associate
Walgreens
Richmond, VA
08.2019 - 04.2020
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Macy's
Richmond, VA
09.2013 - 03.2016
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Business Administration
J Sargeant Reynolds Community College
Richmond01-2027
High School Diploma -
Henrico High School
Richmond06-2013
Skills
- Numeric and alphanumeric data-entry proficiency
- High-energy, self-starter
- Adaptable and flexible
- Excellent time management
- Strong problem-solving skills
- Precise decision-making
- Efficient workflow management
- Strong written and verbal communication
Accomplishments
- Deans List (Fall 2022)
Timeline
Licensed Insurance Agent
Teleperformance (USAA)
10.2020 - 04.2021
Customer Service Associate
Walgreens
08.2019 - 04.2020
Sales Associate
Macy's
09.2013 - 03.2016
Bachelor of Science - Business Administration
J Sargeant Reynolds Community College
High School Diploma -
Henrico High School
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