Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Char’isse Martin

Staten Island,NY

Summary

Experienced supervisor for case managers in the shelter system and with the homeless population, bringing extensive knowledge from several years in the social services industry. Possessing exceptional communication and organizational skills, this goal-oriented professional has extensive experience interacting with both internal and external clients, as well as the high-risk population. Proficient in project research, investigation, and meticulous follow-up, excels at troubleshooting, problem-solving, and achieving resolutions.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Social Service Supervisor

C2C Breaking Ground
01.2023 - Current
  • Managing a team of four-Outreach Case Manager’s
  • Delegating tickets from ORS and setting deadlines for the Day Teams to submit PCS’s / Referrals
  • Discoverer – New ways to streamline day to day workflow
  • Fostering helpful and trusting relationships with clients from NYPH for support and services
  • Identify and report high-risk situations relevant to the homeless population
  • Frequent interact with DHS/ JCC and clients via phone, email to schedule Intakes and transports
  • Working with Emergency room staff at New York Presbyterian Hospital with client the unhoused clients
  • Conducting and setting up transports for the team to execute
  • On-call shifts duties outside of regular working hours expected to be available for work during night hours or on weekends as part of NYP Day team for support
  • Supporting a Caseload of forty clients

Team Leader Outreach (S2HM)

Breaking Ground
01.2022 - 01.2024
  • Discover training needs and provide coaching
  • Managing a team of six -Outreach Workers
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate task and set deadlines
  • Familiarity with housing first, harm reduction, and trauma-informed care principles and methods is desirable
  • Monitor House Advocator’s/ Case Manager’s on performance and reports
  • Motivate team members by going into the field to assist with difficult clients
  • Facilitate and securing outreach placements and following daily
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Training New House Advocator’s on their daily tasks, MOC, Cares and Street-smart
  • On-call shifts duties outside of regular working hours expected to be available for work during night hours or on weekends as part of S2HM Day team for addition support
  • Engaging with elderly individuals through the Inreach programs, Wood Stock, and the Coffee House, which provide transitional housing and various other services
  • Participate in Councilman and Community Board gatherings to address concerns related to their neighborhoods and the homeless community

Sr. Case Manager

Women In Need Win
11.2017 - 12.2021
  • Company Overview: Subsidiary of the Department of Homeless Services
  • Conducting intakes and assessments of high-risk program participants and providing referrals to appropriate resources to ensure the maintenance of housing stability and self-sufficiency
  • Using the Critical Time Intervention (CTI) case management model to address client needs
  • Conducting home visits and escorting clients to appointments when necessary
  • Establishing community linkages for high-risk clients with the goal of building a support system to assist clients to move towards self-sufficiency
  • Consulting with property management companies’ landlords, amounts, repairs, etc
  • Documenting all work on behalf of clients in CARES via case notes, service plans and brokers negotiate affordable rental and all contact with clients through phone calls and home visits with clear identification
  • Preparing weekly reports detailing CTI phase outcomes and challenges
  • Attending all required training and workshops for CTI and participating in weekly team meetings and individual supervisory meetings
  • Case Load varies from nineteen -26
  • Training new hires in varies duties
  • Experienced and dynamic social service trainer with excellent communication, management, and team-building skills
  • Working with High-Risk population using clinical skills, medical teamwork empathy, a non-judgmental approach, strong people skills
  • Subsidiary of the Department of Homeless Services

Sr. Case Manager / Counselor

WIN
08.2012 - 11.2017
  • Company Overview: Subsidiary of the Department of Homeless Services
  • Assisting and conducting intakes for new arrivals
  • Counseling clients that have opened ACS cases w/ the following class’s family prevention, parenting, and client w/ severe drug abuse
  • Working closely w/ Department of Homeless Services regarding all matter w/ client’s transfers’ paperwork, working closely with other NYC depts
  • HRA, OSR, Family Inquiry Services
  • Prepares reports for several charities that are assisting in funding, Robin Hood, and One stop
  • Completing HHA appl
  • For Housing for Housing Connect apartments through the Department of Homes Services
  • Working with the geriatric population
  • Assisting in completing a Bio- Psychosocial to access for mental and physical health requirements
  • Monitor client’s conditions (including medications regiment for their disorders)
  • Meeting w/ the onsite Care Coordinate’s Clinical to discuss how to manage their psychiatric disorders in all factors
  • Assisting in setting up Access a ride reservation
  • Checking open applications or apply for HHA Services
  • Prepared weekly reports for Department of Homeless Services for the Long-Term Stayers / Housing Ready Clients and the Clients with close P.A
  • Cases
  • Heavy Caseload -20-30
  • Conducting weekly and bi-weekly progress reports, conducting Independent Living Plan w/ clients
  • Working with MICA clients to assist them with Supportive Housing and Mental Health referrals
  • Conduct weekly and biweekly inspections for the facility 0-2 and clients with open ACS cases
  • Assisting the clients with employment referrals to workshops and employment agencies
  • Training new Case Manager in the ongoing development to learn the Homeless Population
  • Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources
  • Compiling Monthly information, Employment, Schooling to input the Data into the WIN Portal
  • Subsidiary of the Department of Homeless Services

Sr. Case Manager/ Housing Specialist

SKYWAY FAMILY CENTER
10.2005 - 02.2011
  • Company Overview: Subsidiary of the Department of Homeless Services
  • Working closely w/ Department of Homeless Services regarding all matter w/ client’s paperwork in obtaining their lease signing date, conducting the housing inspection for their new apartments, to the move out date
  • Counseling clients involved in ACS cases, focusing on family prevention, parenting, and individuals struggling with severe substance abuse
  • Collaborating with brokers and agents to ensure that clients complete their paperwork promptly and fully comprehend their contractual obligations
  • Conducting weekly and bi-weekly progress assessments and developing Independent Living Plans with clients
  • Evaluating staff performance, reviewing case documentation, and ensuring compliance with mandated case recording standards and statistical reporting
  • Preparing reports on individuals benefiting from the program
  • Establishes and nurtures collaborative relationships with both public and private organizations to facilitate the efficient management of casework assignments
  • Provides interpretations of relevant laws, regulations, and policies to casework personnel, officials, representatives from public and private sectors, clients, and other stakeholders as necessary
  • Aids clients in securing the Work, CAP, or Fix Advantage Voucher from the Department of Homeless Services
  • Compiles weekly reports for the Department of Homeless Services concerning Long-Term Stayers and clients with active Public Assistance cases
  • Engages in outreach and networking within the community to support clients in areas such as employment, education, housing, and support groups, while managing a substantial caseload of 25 to 30 cases
  • Performs intake procedures and supports the assessment, counseling, and referral processes for health and social services
  • Formulates a comprehensive case management plan that encompasses the family's long-term objectives or aids in identifying alternative solutions to their challenges
  • Engages with clients to arrange temporary housing when required and communicates with other family members to determine the family's needs
  • Subsidiary of the Department of Homeless Services

Temporary Investigator/ Case Worker

CATHOLIC HOME BUREAU
05.2005 - 08.2005
  • Daily home visiting w/ children in foster care
  • Counseling clients about various issues regarding the foster care of children’s schooling, clothing, and their medication
  • Completing all paperwork in a timely manner
  • Investigate the backgrounds of the foster care families before the children are placed

Case Worker

DEPARTMENT OF SOCIAL SERVICES
02.2003 - 03.2005
  • Collaborating with groups that are socially, economically, culturally, and ethnically diverse in a manner that fosters mutual respect
  • Responsibilities encompass overseeing supportive family services, facilitating child development programs, engaging parents, managing cases, building community partnerships, and overseeing contracts
  • This role involves executing casework tasks within the realm of child and family services and family preservation, as well as identifying and aiding clients in securing suitable referrals
  • Perform crucial support to needy households and to those making the transition from welfare specialized nature; and/or to be assigned to a specific area of service
  • In child and family services and family preservation, family support and/or family reintegration
  • Essential functions include planning, organizing, and directing the work of the unit; interpreting and explaining complex regulations and procedures to agency staff, clients, and others; prioritizing and coordinating workflow
  • And reviewing casework for accuracy and uniform application of eligibility regulations and procedures to ensure that all clients are provided with high-quality service through the assessment and documentation of their information
  • This includes reviewing and analyzing financial and eligibility data to establish initial or ongoing eligibility for various public assistance programs, such as General Relief, Food Stamps, Medi-Cal, and others
  • Additionally, interviews are conducted with applicants or participants of public assistance to gather financial and other relevant eligibility information

Job Readiness Counselor

DEPARTMENT OF SOCIAL SERVICES
12.2000 - 01.2003
  • Public Assistance applicants and recipients are equipped with essential skills for securing employment
  • This includes offering specialized classes focused on family life skills such as parenting, time management, budgeting, and personal grooming, alongside job placement services
  • The primary role involves delivering confidential addiction counseling, education, and support to individuals, families, and the broader community, while also advocating for healthy lifestyles and informed choices
  • The team collaborates with children and families to set goals, prioritize needs, and implement activities outlined in service or treatment plans, monitoring progress towards desired outcomes
  • Funding is accessed for alcohol and drug programs, assisting individuals in recognizing their treatment needs
  • Preparing youth, particularly LGBT ex-offenders, for the workforce and helping them establish career objectives is vital for effective job placement
  • Role-playing exercises are conducted with clients to address potential questions regarding their convictions that may arise on job applications
  • Additionally, recipients receive training to enhance their job-seeking and interviewing skills, as well as to better understand employer expectations
  • Specialized classes are offered on essential family life skills, including parenting, time management, budgeting, and personal grooming, alongside job placement services
  • The primary role involves delivering confidential counseling, education, and support related to addictions for individuals, families, and the broader community, while also advocating for healthy lifestyles and choices
  • The team collaborates with children and families to set goals, prioritize needs, and implement activities outlined in service and treatment plans, monitoring progress towards desired outcomes
  • To support clients with young children, the Public Assistance Unit partners closely with the Suffolk Childcare Council to secure appropriate childcare, facilitating participation in work or training programs aimed at achieving employment
  • The initiative promotes the establishment and sustainability of two-parent families
  • Additionally, it seeks funding for alcohol and drug treatment programs and assists individuals in recognizing their treatment needs
  • The program includes petitions and skill-building activities designed to enhance individual capacity for self-sufficiency, as well as classes focused on resume writing, job retention strategies, conflict resolution, goal setting, and self-esteem enhancement

Education

Graduated program - Forensic Psychology

John Jay College
05-2026

Bachelor’s - Social Work

Florida State University College of Social Work
05.2000

Skills

  • WMS database
  • NYCWAY systems
  • Microsoft Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • HOME
  • CONNECTIONS
  • CARES
  • Street-smart Systems
  • MOC

References

Available upon request.

Certification

Certificates: In Adult Career Planning, Development, and Fire Safety Director, 90 Hours Motivational Interviewing

Timeline

Social Service Supervisor

C2C Breaking Ground
01.2023 - Current

Team Leader Outreach (S2HM)

Breaking Ground
01.2022 - 01.2024

Sr. Case Manager

Women In Need Win
11.2017 - 12.2021

Sr. Case Manager / Counselor

WIN
08.2012 - 11.2017

Sr. Case Manager/ Housing Specialist

SKYWAY FAMILY CENTER
10.2005 - 02.2011

Temporary Investigator/ Case Worker

CATHOLIC HOME BUREAU
05.2005 - 08.2005

Case Worker

DEPARTMENT OF SOCIAL SERVICES
02.2003 - 03.2005

Job Readiness Counselor

DEPARTMENT OF SOCIAL SERVICES
12.2000 - 01.2003

Bachelor’s - Social Work

Florida State University College of Social Work

Graduated program - Forensic Psychology

John Jay College

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Char’isse Martin