Charisse Maxine Underwood
State Of New Jersey Motor Vehicle Commission
Matawan,NJ
1
Language
1
Certification
19
years of professional experience
Detail-oriented customer service professional with 10 years of experience in customer service. Possessing a strong background in hospitality, food service, and pharmacy healthcare. With excellent verbal and written communication skills, as well, as proficiency in office technology and administrative tasks.
Work History
Technician
1 Year 3 Months- Processing agency documents, reviewing license and permit applications, issuing vehicle or personal credentials according to state and federal rules, and administering written or oral driver tests under a supervisor's direction
Food Service Associate
9 Months- Handled cash, managed inventory, and practiced ServSafe standards in a school food service environment.
Food Service Associate
2 Years 9 Months- Handled cash, managed inventory, and practiced ServSafe standards in food service.
Asst. Front Office Manager/Night Audit
1 Year 4 Months- Assisting front office manager by leading shifts, training, billing, supporting, coaching, & motivating staff. Customer service & service recovery. Booking reservations, greeting and checking in guests upon arrival, and providing them with relevant hotel information.
Customer Service Representative
2 Months- Apply exemplary customer service skills in serving diverse customers. Integrate legal principles regulating a hospitality operation. Demonstrate effective team/interpersonal skills
Customer Service/Appy Clerk
2 Years 10 Months- Slicing deli meats and cheeses to customers’ orders. Preparing different platters in large or small quantities to order (catering). Providing top-notch customer service at all times
Pharmacy Technician/Customer Service Representative
1 Year 8 Months- Under the supervision of a licensed pharmacist, accurately entered doctor’s orders into Walgreens pharmacy system. Then filled the customers’ prescription drug orders. As well as providing customer service in all areas of the store
Pharmacy Technician
4 Years 4 Months- Under the supervision of a licensed pharmacist, filling orders entered into Siemens pharmacy systems. Compounding IVs in a sterile environment. Delivering medications to nurses’ stations throughout the hospital
Education
A.S - Hospitality Management
B.S - Hospitality Management
Skills
Microsoft Excel
Microsoft Word
Siemens
Customer Service
Customer Care Organizational Skills
Point of Sale Systems
Property Management Systems
Revenue Management Systems
Fax Machine
Copy Machine
Multiline telephones
Certification
ServSafe Food Protection Manager Certification 10/2029
LANGUAGES
English
Timeline
Technician
State Of New Jersey Motor Vehicle Commission
05.2025 - CurrentRead More
Food Service Associate
Maschio’s Food Service @MARSD, Aberdeen, NJ
08.2024 - 05.2025Read More
Food Service Associate
Chartwells Food Service @MARSD, Aberdeen, NJ
11.2021 - 08.2024Read More
Asst. Front Office Manager/Night Audit
Wave Resort, Long Branch, NJ
05.2021 - 09.2022Read More
Customer Service Representative
Center-Brookdale (FWS)-Lincroft, NJ
02.2021 - 04.2021Read More
Customer Service/Appy Clerk
Saker Shoprite of Aberdeen-Aberdeen, NJ
03.2015 - 01.2018Read More
Pharmacy Technician/Customer Service Representative
Walgreens- Matawan, NJ
10.2012 - 06.2014Read More
Pharmacy Technician
Bayshore Community Hospital-Holmdel, NJ
02.2008 - 06.2012Read More
New Jersey City University
B.S from Hospitality Management
Read More
Brookdale Community College
A.S from Hospitality Management
Read More