Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Work Availability
Websites
Software
Timeline
Generic

Charisse Sullivan

High-Conflict Negotiator and Coach
Westminster,USA

Summary

Certified Master High-Conflict Negotiator and Coach, trained by Rebecca Zung (November 2024), with over 20 years of expertise in conflict resolution, client success, and strategic leadership. A proven expert in managing high-stakes disputes, de-escalating conflicts, and fostering collaborative solutions in diverse settings. Grounded in a robust background of corporate development, customer service, and education, with specialized skills in personalized coaching and innovative strategies. Credentialed in Generative AI fundamentals, integrating advanced technology into negotiation techniques to deliver transformative results. Passionate about empowering clients, turning conflict into growth opportunities, and achieving excellence through creativity, emotional intelligence, and a results-oriented mindset.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Carroll County Public School System
04.2020 - Current
  • Maintained structure and control in dynamic, high-pressure classroom environments by employing proactive behavior modification and positive reinforcement strategies, fostering collaboration and engagement among diverse student groups
  • Successfully navigated challenging interactions with students, parents, and staff by adapting communication and problem-solving approaches to meet individual needs and resolve conflicts effectively
  • Demonstrated emotional intelligence and adaptability by tailoring lesson plans to support students with IEP/504 accommodations, addressing unique learning and behavioral challenges with patience and empathy
  • Utilized technology platforms, including Google Platform and Schoology, to streamline processes, maintain consistency, and promote clear communication—a skill transferable to coaching clients in complex, high-stakes situations
  • Maintained meticulous records and upheld compliance standards, reflecting a commitment to precision and accountability essential in conflict resolution and negotiation contexts

Senior Vice President, Client Success Officer (REMOTE)

Intrepid Paralegal Solutions, LLC
12.2022 - 09.2023
  • Trained in Clio Grow and Clio Manage for documentation
  • Fostered client-centered relationships and solutions by applying emotional intelligence and active listening to resolve challenges, build trust, and deliver exceptional service—essential skills for managing high-conflict scenarios and driving positive outcomes
  • Recruited and networked with legal professionals, including lawyers, paralegals, and mediators, demonstrating expertise in aligning diverse interests and fostering mutually beneficial partnerships
  • Conducted market analysis to stay ahead of industry trends, providing data-driven insights and strategic recommendations—critical for effective negotiation preparation and decision-making
  • Enhanced client satisfaction and retention through tailored problem-solving approaches and timely resolutions, reflecting a results-driven coaching mindset
  • Improved business visibility and engagement by developing and executing SEO strategies that increased traffic by 80%, showcasing the ability to craft persuasive and impactful communication strategies

Homeschool Teacher Due to COVID-19

Self-Employed
12.2019 - 04.2020
  • Adapted teaching methods and instructional materials to meet diverse learning needs, demonstrating flexibility, problem-solving, and the ability to tailor strategies to unique challenges
  • Designed and implemented hands-on, interactive activities to foster engagement and motivation, showcasing creativity and a results-driven mindset
  • Collaborated with teachers through the Google Classroom platform to align with COMAR curriculum requirements, reflecting strong organizational and communication skills
  • Navigated the challenges of remote education during the COVID-19 schoolwide closure, developing resilience and the capacity to effectively manage complex, high-pressure situations

City Mail Carrier

United States Post Office
01.2018 - 06.2019
  • Ensured adherence to safety protocols and regulations, demonstrating professionalism, attention to detail, and the ability to operate effectively under established guidelines
  • Streamlined mail organization and delivery routing, reflecting strong organizational skills and the capacity to implement efficient systems in dynamic environments
  • Maintained accurate electronic records, showcasing precision, accountability, and a commitment to maintaining high standards—key qualities for navigating complex scenarios and ensuring successful outcomes

Server

Olive Garden
06.2018 - 03.2019
  • Delivered exceptional customer service by maintaining clear communication and addressing diverse needs, demonstrating adaptability and interpersonal skills essential for managing complex client relationships
  • Ensured efficiency and accuracy in order processing, showcasing strong attention to detail and organizational abilities critical in high-pressure environments
  • Leveraged thorough product knowledge to provide tailored recommendations, reflecting the ability to assess needs and offer personalized solutions
  • Addressed dietary concerns with empathy and precision, showcasing problem-solving and customer-centered approaches applicable to conflict resolution
  • Maintained clean and organized workspaces, demonstrating a commitment to professionalism and setting high standards for operational excellence

Rural Mail Carrier

United States Post Office
09.2018 - 12.2018
  • Adhered to safety protocols and regulations while maintaining a professional service reputation, demonstrating discipline, reliability, and a commitment to excellence
  • Streamlined delivery operations by organizing mail and optimizing routes, showcasing strong organizational and time management skills applicable to managing complex schedules and priorities
  • Ensured precise and accurate record-keeping of electronic data, reflecting attention to detail and accountability critical in high-stakes conflict resolution and coaching scenarios

Music Contractor/Project Manager/Children's Choir Director

Sligo Seventh-Day Adventist Church
10.2006 - 04.2014
  • Successfully developed and led a comprehensive music ministry, combining organizational expertise and strategic planning to create an impactful outreach program serving a 3,000-member, culturally diverse congregation
  • Practiced cultural diplomacy and facilitated collaboration among donors, program partners, and stakeholders, showcasing exceptional interpersonal and relationship management skills
  • Recruited and mentored team members while fostering dynamic communication and networking to ensure program success, demonstrating leadership and coaching capabilities
  • Managed operational records, master calendars, and budgets with precision, exemplifying strong organizational and analytical skills critical for high-stakes conflict resolution and strategic decision-making
  • Conducted solutions analysis to identify and address operational inefficiencies, ensuring optimal performance—a transferable skill for evaluating and improving conflict management strategies
  • Produced engaging, impactful content in collaboration with audio engineers and musicians, showcasing creativity and the ability to deliver tailored solutions in dynamic environments
  • Orchestrated campaigns and fundraising efforts, building trust and buy-in among stakeholders, essential for aligning interests in negotiation scenarios
  • Multiple awards and recognition for serving the music department, children's ministry, and time served

Guest Lecturer – Immigration and U.S. History

Lincoln College of Technology
10.2013 - 12.2013
  • Delivered six comprehensive 90-minute guest lectures on U.S
  • Immigration history, presenting complex topics to students across diverse disciplines, including Information Technology, Culinary Arts, and Mechanical Technology
  • Fostered engagement and dialogue by linking lecture content to prior sessions, encouraging critical thinking and collaborative learning
  • Adapted presentation styles and materials to meet the needs of varied audiences, ensuring clarity and connection for students with differing technical and cultural perspectives
  • Demonstrated conflict resolution and active listening during discussions to address sensitive topics and foster an inclusive learning environment

Server and Hostess

Olive Garden
08.2006 - 06.2010
  • Earned multiple awards for customer service excellence, demonstrating exceptional interpersonal skills and the ability to resolve conflicts to ensure client satisfaction
  • Utilized POS systems and kiosks to efficiently process orders, manage billing, and provide complimentary solutions, balancing customer needs with company policies
  • Ensured high standards of cleanliness and organization to maintain a professional and welcoming dining environment
  • Applied in-depth menu knowledge to address customer inquiries, navigate dietary concerns, and recommend tailored solutions for food allergies and preferences
  • Enhanced operational efficiency through clear and precise communication, ensuring accurate order fulfillment and minimizing errors
  • Proactively resolved customer issues, turning potential conflicts into opportunities to build loyalty and trust

Music Graduate Research Assistant

Morgan State University
08.2005 - 05.2007
  • Delivered undergraduate-level instruction, effectively engaging diverse audiences and tailoring content to meet varying needs and expertise levels
  • Oversaw the music library, ensuring efficient resource allocation, conflict resolution among users, and accessibility to critical materials for faculty and students
  • Assisted in high-stakes music research, collaborating with faculty and students to provide accurate and timely information under tight deadlines
  • Proctored and monitored examinations, maintaining integrity and resolving in-the-moment disputes in the classroom and library settings
  • Streamlined online classification and organization of library materials using advanced systems (Resource Mate Software, USMAI), ensuring efficient retrieval and proper documentation
  • Conducted research-related interviews and direct solicitations, demonstrating active listening, diplomacy, and adaptability in gathering sensitive information
  • Managed daily operations, resolving challenges proactively to maintain a seamless and productive environment
  • Provided undergraduate tutoring

Peer Mentor/ Project Access

Howard Community College
09.2000 - 09.2002
  • Mentored high school students with learning challenges, fostering confidence and adaptability while preparing them for the transition to post-secondary education
  • Facilitated peer-to-peer discussions to promote open communication, resolve interpersonal conflicts, and build collaborative problem-solving skills among mentees
  • Guided students in exploring career-related opportunities, aligning their strengths and interests with achievable educational goals
  • Educated students on the college admissions process and scholarship requirements, simplifying complex information to support informed decision-making
  • Provided administrative support to the Program Director, ensuring smooth operations through effective organization and proactive problem-solving
  • Collaborated with teachers in reading and drama departments, mentoring students to enhance their academic and creative abilities
  • Organized and chaperoned field trips to Maryland colleges, ensuring student engagement and safety while navigating logistical challenges

Music Lab Assistant

Howard Community College
09.2001 - 06.2002
  • Managed daily operations of the music lab, including opening and closing procedures, ensuring a productive and organized environment for student use
  • Provided technical support for music projects utilizing computer software and equipment, troubleshooting issues to maintain seamless assignment progress
  • Facilitated student learning by offering guidance on computer-based coursework, demonstrating patience and adaptability in addressing diverse skill levels
  • Supported collaborative and individual projects involving piano and computer integration, resolving technical challenges and ensuring timely completion

Education

MA - Music (Performance) - Vocal

Morgan State University
Baltimore, MD
05.2007

BS - Music (Performance) - Vocal

Morgan State University
05.2005

AA - Music (Performance) - Vocal

Howard Community College
Columbia, MD
05.2002

Skills

  • High-Conflict Resolution & Negotiation
  • Client Success Strategy & Relationship Building
  • Boundary Setting & Personality Management
  • Advanced Communication & Emotional Intelligence
  • Process Optimization & Corporate Development
  • Generative AI & Data-Driven Insights
  • Coaching, Training & Mentorship
  • Team Building
  • Emotional Regulation Techniques
  • Legal and School Sectors
  • Active Listening & Empathy
  • Documentation & Record-Keeping
  • High Work Ethic
  • Networking
  • Product Management
  • Customer Service Excellence
  • Organizational Leadership
  • Performance Precision and Results Oriented

Certification

  • Certified Master High-Conflict Negotiator and Coach, Rebecca Zung, 11/2024
  • Generative Artificial Intelligence Fundamentals, Databricks, 02/2024, 93952582
  • 120-Hour TESOL Certification, International Open Academy, 12/2019

Affiliations

  • Golden Key International Honor Society (Member)
  • ASCAP (Member and Music Publisher)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office Suite

Dropbox

WhatsApp

LinkedIn

Zoom

DAW's (Digital Audio Workstations)

Clio Grow

Clio Manage

Timeline

Senior Vice President, Client Success Officer (REMOTE)

Intrepid Paralegal Solutions, LLC
12.2022 - 09.2023

Substitute Teacher

Carroll County Public School System
04.2020 - Current

Homeschool Teacher Due to COVID-19

Self-Employed
12.2019 - 04.2020

Rural Mail Carrier

United States Post Office
09.2018 - 12.2018

Server

Olive Garden
06.2018 - 03.2019

City Mail Carrier

United States Post Office
01.2018 - 06.2019

Guest Lecturer – Immigration and U.S. History

Lincoln College of Technology
10.2013 - 12.2013

Music Contractor/Project Manager/Children's Choir Director

Sligo Seventh-Day Adventist Church
10.2006 - 04.2014

Server and Hostess

Olive Garden
08.2006 - 06.2010

Music Graduate Research Assistant

Morgan State University
08.2005 - 05.2007

Music Lab Assistant

Howard Community College
09.2001 - 06.2002

Peer Mentor/ Project Access

Howard Community College
09.2000 - 09.2002

BS - Music (Performance) - Vocal

Morgan State University

AA - Music (Performance) - Vocal

Howard Community College

MA - Music (Performance) - Vocal

Morgan State University

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Charisse SullivanHigh-Conflict Negotiator and Coach