Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charisse Mahmud

Justice,IL

Summary

Proven Medical Assistant/Certified Phlebotomy Technician with a track record of enhancing patient care quality at Synener-g. Specializes in HIPAA compliance and patient-focused care, significantly improving patient satisfaction. Demonstrates exceptional teamwork and communication skills, ensuring efficient clinical operations. Expert in phlebotomy techniques and patient assessments, contributing to a 20% increase in clinic efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant/Certified Phlebotomy Technician

Synener-g
03.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Maintained sterile environments for safe and effective sample collection, reducing contamination risks.

Certified Nursing Assistant

Northwestern Medicine Hospital
11.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record. collect patients specium and send down to the lab.

Certified Nursing Assistant\ Restorative Aid

Bria of Strive Rehabilitation
04.2017 - 11.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.

Patient Care Technician

La Rabida Children's Hospital Pediatric
03.2020 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects. Taking patients vitals every four hours, making sure all patients are dry and well.

Education

No Degree - Applied And Science

Richard Daley College
Chicago, IL
08.2026

Phlebotomy - Phlebotomy

Stars Academy
Hickory Hills, IL
04.2024

High School Diploma -

South Shore Community Academy
Chicago, IL
06.1997

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Phlebotomy
  • Reliable team player
  • Electronic Health Records
  • CPR
  • Compassionate
  • Immunization Administration
  • Phlebotomy Techniques
  • Specimens collection and processing
  • Patient Assessments
  • Medical Procedures
  • Laboratory Specimen Collection
  • Professionalism and Ethics
  • Maintaining confidentiality
  • Insurance Verification
  • Appointment Setting
  • Patient Care Coordination
  • Sterilization techniques
  • First Aid
  • Anatomy and Physiology Knowledge
  • Medical supply inventory
  • Equipment Sterilization
  • Sterile technique
  • Medical office administration
  • Complex Problem-Solving
  • Patient Management
  • Simple dressings
  • Knowledge of EKG rhythm interpretation
  • Diagnostic Procedures
  • Indirect Patient Care
  • Laboratory maintenance
  • Family Education
  • Emergency procedures understanding
  • Lab Equipment Operation
  • Lab equipment calibration
  • Antigen testing
  • pH testing
  • Emergency Room Procedures

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician

Timeline

Medical Assistant/Certified Phlebotomy Technician

Synener-g
03.2024 - Current

Certified Nursing Assistant

Northwestern Medicine Hospital
11.2023 - Current

Patient Care Technician

La Rabida Children's Hospital Pediatric
03.2020 - 09.2023

Certified Nursing Assistant\ Restorative Aid

Bria of Strive Rehabilitation
04.2017 - 11.2024

No Degree - Applied And Science

Richard Daley College

Phlebotomy - Phlebotomy

Stars Academy

High School Diploma -

South Shore Community Academy

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Charisse Mahmud