Charisse Vaughn
Buffalo,NY
Summary
Community-focused Outreach Specialist with 19 years of varied experience engaging in at-risk communities and fostering life-changing improvements in clients' lives. Technically-savvy team player with stellar communication and networking skills and proven proficiency at connecting with clients, supporters and volunteers. Highly organized time manager and teacher. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Caring outreach specialist supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.
Overview
14
14
years of professional experience
Work History
Outreach Specialist
Monroe Plan
Rochester, NY
12.2014 - Current
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Made referrals to utilize community resources for resident's needs.
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Prepared patients for self-management and decision-making responsibilities.
- Collaborated with social workers to support patients.
- Performed assessments to determine individual limitations and strengths.
Outreach Specialist
Matt Urban Center
Buffalo, NY
08.2010 - 11.2014
- Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Developed and distributed written materials to inform potential clients of available services and to generate financial and volunteer support.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Assisted clients during times of phone and power outages and other crises and emergencies by maintaining positive and professional attitude and meeting tangible needs where possible.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Automated document flow, accurately recording, transcribing and maintaining confidential client information into database and applicant tracking system.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Guided clients through transition to independent living within community.
- Made referrals to utilize community resources for resident's needs.
Education
Bachelor of Arts - Psychology
Daemen College
Buffalo, NY05-2002
Skills
- Community Relations
- Community Engagement
- Active Listening
- Behavioral Management Planning
- Attention to Detail
- Case Management
- Implementing Client Care Plans
- Client Assistance Referrals
- Maintaining Client Records
- Community Resource Navigation
- Community Outreach Programs
- Analytical Thinking
- Client Advocacy
- Community Advocacy
- Mental Health Crisis Response
- Community Mental Health Programs
- Data Confidentiality
- Organizational Skills
- Self Motivation
- Reliability
- Teamwork and Collaboration
- Housing Resources
- Community Service Programs
- Behavioral Disorders
- Problem-Solving Abilities
Timeline
Outreach Specialist
Monroe Plan
12.2014 - Current
Outreach Specialist
Matt Urban Center
08.2010 - 11.2014
Bachelor of Arts - Psychology
Daemen College
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