Charisse Westbrook
assistant manager
Honolulu,HI
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Pizza Hut
Honolulu, HI
01.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Evaluated suppliers to maintain cost controls and improve operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Compiled financial data to comply with budget.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Picker- order picker
Byhalia
10.2019 - 08.2021
- Packer- rebin, single and Multi packer, line loader, waterspider
- Kickout
- Problem solver
- Safety Committee
- Lead for a project
- Cleaned and straightened work areas to maximize productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Adhered to company policies, safety procedures and performance standards.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Loaded, unloaded and moved material to and from storage and production areas.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
Wearhouse Worker
Adecco- Sephora
Olive Branch, MS
04.2019 - 08.2019
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Simplified shipping and receiving processes for improved workflow.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Operated RF scanners to track merchandise and verify contents of containers.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
Speedway
Fort Wayne, IN
10.2018 - 02.2019
- Restocked items in its correct placement
- Greeted customers with a smile
- Provided excellent customer service
- Handled cash efficiently
- Kept work area organized and clean
Pizza hut
Honolulu
01.2017 - 03.2018
- Greeted customers with a smile
- Provided excellent customer service
- Handled cash efficiently
- Kept work area organized and clean
- Cutting and packing the pizza
- Cook
Education
Certification in Pharmacy Technology -
Hawaii Medical College
Skills
HygienicApplies customer service in workplaceEffectively solves problemsPerforms well under pressureQuick learnerCommunicates well with others
Relationship building and management
Order management
POS systems operations
Customer experience
Goals and performance
Training
Microsoft Office Suite
Product and service sales
Human resource policies
Staff Management
Customer Relations
Systems and software programs
Vendor management
Sales and marketing
New-Hire Training
Staff Scheduling
Staff supervision
Employee scheduling
Operations
Timeline
Assistant Store Manager
Pizza Hut
01.2022 - Current
Picker- order picker
Byhalia
10.2019 - 08.2021
Wearhouse Worker
Adecco- Sephora
04.2019 - 08.2019
Speedway
10.2018 - 02.2019
Pizza hut
01.2017 - 03.2018
Certification in Pharmacy Technology -
Hawaii Medical College