Charisse Williams
Bronx,NY
Summary
Detail-oriented professional with over 10 years of experience supporting production, operations, and cross-functional teams in fast-paced environments. Holds a B.S. in Business & Technology of Fashion, graduating Magna Cum Laude. Proven ability to coordinate projects, manage workflows, and support brand execution while maintaining high standards of quality, accuracy, and timeliness. Recognized for strong organizational skills, clear communication, and consistent delivery under tight deadlines.
Overview
14
14
years of professional experience
Work History
Program Lead
Dowlis Inspired Branding
06.2021 - Current
- • Oversee multiple projects from initiation to completion, set deadlines, monitor progress, and ensure all goals are met on time and within budget
- • Lead and manage cross-functional teams, including direct reports, to ensure flawless execution of projects
- • Work closely with sales, marketing, and other departments to ensure a cohesive and successful promotional strategy
- • Ensure promotional material and campaign execution adhere to specifications and maintain high standards of quality and performance.
Production Manager
Outstanding Branding LLC
01.2018 - 04.2021
- Managed end-to-end production for branded and apparel projects
- Collaborated with designers, vendors, and internal teams to meet brand standards
- Tracked schedules, resolved risks proactively, and ensured on-time delivery
- Oversaw quality control for consistency across production runs
Seasonal Customer Service Exceptions
Uncommon Goods
11.2020 - 12.2020
- Resolved daily order exceptions efficiently and accurately
- Communicated professionally regarding credits, returns, and order updates
- Analyzed customer contacts to identify trends and support improvement initiatives
Apparel Production/Operations Supervisor
I BUSS & Allan Uniform Co.
06.2012 - 04.2017
- Processed high-volume rental contracts and resolved ~350 inquiries weekly
- Ensured compliance with safety, quality, and warehouse procedures
- Trained and supervised new customer service representatives
- Coordinated daily operations and supported strategic initiatives with leadership
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Bachelor of Science - Business & Technology of Fashion
New York City College of Technology
Brooklyn, NY06-2025
Associate of Arts - English Writing & Literature
Borough of Manhattan Community College
New York, NY05-2009
Skills
- Core Skills:
- Project Coordination Cross-Functional Team Support Corporate Communications Deadline-Driven Workflow Management Problem Solving Professional Written & Verbal Communication
- Technical Skills:
- Adobe Photoshop Adobe Illustrator Microsoft Office Suite Google Workspace Social Media Platforms CRM Software Inventory & Order Management Systems Production & Workflow Tools
Timeline
Program Lead
Dowlis Inspired Branding
06.2021 - Current
Seasonal Customer Service Exceptions
Uncommon Goods
11.2020 - 12.2020
Production Manager
Outstanding Branding LLC
01.2018 - 04.2021
Apparel Production/Operations Supervisor
I BUSS & Allan Uniform Co.
06.2012 - 04.2017
Bachelor of Science - Business & Technology of Fashion
New York City College of Technology
Associate of Arts - English Writing & Literature
Borough of Manhattan Community College