Charissee Pierre
Richmond,TX
Summary
Dynamic Assistant Store Manager at Sephora USA with a proven track record in staff training and sales growth. Expert in inventory management and performance evaluation, I excel in motivating teams to achieve targets while enhancing customer satisfaction. Committed to fostering a collaborative environment that drives success and elevates the shopping experience.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Sephora USA
Katy, TX
08.2014 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Prepared staff work schedules and assigned team members to specific duties in Dayforce.
Education
Associate of Business Administration -
Houston Community College
Houston, TX05-2013
Skills
- Staff training
- Inventory management
- Sales reporting
- Customer service
- Team leadership
- Performance evaluation
- Visual merchandising
- Recruitment processes
- Schedules
- Staff motivation
- Hiring and training
- Sales growth
- Goal setting
- Problem-solving
Affiliations
- Crafting
Timeline
Assistant Store Manager
Sephora USA
08.2014 - Current
Associate of Business Administration -
Houston Community College
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