CHARISSE E. RICHARDS

• Led the strategy and delivery of technology services for The Court, including 3,200+ employees in 33 locations, serving over 4.4M citizens in Maricopa County
• Managed a team of 100, including business analysis, application development, quality assurance, infrastructure, IT operations and support, security, portfolio management, cloud platforms, digital systems, and a budget of $35M
• Tripled Security team headcount to ensure effective cybersecurity operations, training and education, risk management and mitigation, and NIST and CJIS compliance
• Implemented an enterprise architecture modernization program, which included migrating applications, databases, and infrastructure to enable future innovation, manageability, and supportability while remediating significant technical debt
• Optimized budget and vendor management, saved $3M in IT costs by performing asset audits, prioritizing critical projects, and creating an IT Financial Service Supervisor role
• Developed CourtConnect, a digital courtroom and live streaming platform on Azure, ensuring public transparency and equal access for litigants
• Conducted 700K+ remote and hybrid hearings, with a peak utilization of 265k in 2022, in response to COVID
• Implemented Jail Tablet Hearings (JTHs) and Sentencing via Mobile Access Remote Technology (SMART) carts in six jails in response to COVID-19, conducted 6,000 remote hearings and a 40% reduction in court visits.
• Researched new technologies and chose best options for company priorities and cost-effectiveness.
• Devised and wrote corporate technology procedures, modifying security policies for each worker level.

• After the acquisition, led the IT strategy, project planning, and integration of 11 global data centers, including London, Singapore, and Amsterdam
• Managed a team of 80 and budget of $50M
• Led the standardization of policies and procedures for IT, procurement, and strategic planning to ensure manageable and sustainable product advancement and data center growth
• Cut capital and maintenance expenses by 50% by eliminating redundant hardware, standardizing the asset portfolio, and simplifying the program management and support functions
• Developed a program office to integrate the Salesforce platforms between companies, including intake of requirements, prioritization of needs, negotiation, executive buy-in, and resource allocation
• Created an IT due diligence process for future acquisitions
• Created a digital transformation plan to shift from costly on-site implementations to utilizing Office 365 and ServiceNow platforms, resulting in a 40% reduction in expenses.

• Devised and executed global data center IT strategies and roadmaps enabling growth and efficient operations
• Led PMO, business applications, security, cloud computing, and networking services for over 550 enterprises worldwide
• Managed a team of 50, budget of $22.5M, and supported 300 staff globally
• Conducted technical due diligence activities to prepare IO for acquisition
• Drove efforts to earn SOC 2 Type2, SOC 3 and ISO27001 certifications in 6 months
• As Chief of Staff, served as voice and representative of US headquarters for the CEO
• Managed HR, global initiatives, IT, and business operations
• Managed a team of 10 and budget of $17.5M
• Transformed the sales process by developing a “reasonable threshold” process allowing the sales team to negotiate within guidelines, reducing the need for management approval by 50%
• Reduced monthly billing cycle time by 66% and saved 1,000 labor hours in 6 months by implementing a digital billing platform.

• Achieved project deadlines by coordinating with contractors to manage performance.
• Collaborated with engineers,IT, and data center team to ensure timely and successful commissioning of customer space.
• Improved portfolio with data analytics, IoT, and machine learning. Analyzed 10 years of sensor data to prevent device failure.
• Managed a $46M, 3-phase data center construction and sales process integration.
• Led project to validate and remediate PDU and circuit sensor data across 5 data centers, resulting in $135K additional monthly revenue and improved PUE.Developed and initiated projects, managed costs, and monitored performance.

• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Optimized Agile development process
• Managed machine learning and data analytics initiatives.
• Managed data center projects from procurement to commission.

• IT Service Management & Support
• Developed an ITSM strategy to serve 5,000+ remote franchised locations
• Led a team of 9 Directors, Senior Managers, and a total staff of 90 across Operations, Service Management, Quality Assurance, Service Desk, Service Support, and Systems Performance and DevOps units
• Managed $15M budget
• Established the ITIL process, created an Executive Change Advisory Board, and monthly KPI reporting
• Transformed the change management and release management processes
• Reduced incident/problem resolution costs by $100K by automating labor-intense processes
• Designed, implemented, and supported infrastructure for the hospitality industry’s first cloud-based property management system
• Saved $16.5M by eliminating infrastructure start-up costs.

Managed infrastructure, emerging technologies, internal cloud, data center operations, hardware and software lifecycles, and data management. Developed strategic plans to serve over 2,400 franchised locations and over 15,000 users. Oversaw a team of 13 and a $10 million budget.

• Built and managed infrastructure and SQL Server database architecture for choiceADVANTAGE, a cloud-based property management system, resulting in a $16.5 million reduction in franchisee infrastructure start-up costs.
• Expanded choiceADVANTAGE infrastructure to accommodate franchisee customer base of 800 to 2400 within the original $5M budget.
• Created system performance monitoring, disaster recovery, and business continuity plans. Managed vendors, risk management, and PCI and SOX compliance