Charisse Hicklen
Norwalk,CT
Summary
Efficient professional in medical front desk support, known for high productivity, and ability to complete tasks swiftly. Specialized skills include patient scheduling, insurance verification, and medical billing. Excels in communication, attention to detail, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
7
7
years of professional experience
Work History
Medical Front Desk Specialist
ONS- Orthopaedic & Neurosurgery Specialists
10.2021 - Current
- Efficiently preparing the doctor's room to ensure a smooth patient experience.
- Attentively scheduling appointments to optimize the doctor's time, and patient flow.
- Welcoming and checking in/out patients with a friendly and professional demeanor.
- Accurately scanning and managing important documents.
- Diligently updating patients' personal information to maintain accurate records.
- Assisting patients in completing necessary forms with ease.
- Promptly answering phone calls and voicemails, and providing excellent customer service.
- Performing light office work, including faxing, to support daily operations.
- Serving as a workers' compensation coordinator floater, ensuring seamless coordination.
Customer Service
Whole Foods
11.2018 - 08.2021
- Processed customer's transactions in high volumes
- Received inbound phone calls from customers/vendors
- Trained new employees and supervised the help desk staff
- Responsible for fulfilling Amazon Prime shopping orders when needed
Education
Diploma -
Brien McMahon High School
01.2014
Skills
- Appointment scheduling
- Patient registration
- Medical record management
- Insurance verification
- Document scanning
- Customer service
- Time management
- Attention to detail
- Communication skills
- Workflow optimization
- Problem solving
Timeline
Medical Front Desk Specialist
ONS- Orthopaedic & Neurosurgery Specialists
10.2021 - Current
Customer Service
Whole Foods
11.2018 - 08.2021
Diploma -
Brien McMahon High School