Hi, I’m
CHARISSE HILL
Charlotte
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Successful at efficiently handling client inquiries, billing and administrative tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
Charter Communications, Spectrum
Billing Specialist
10.2021 - Current
Job overview
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Collaborated with customers to resolve disputes.
Republic Finance
Loan Account Manager
06.2019 - 10.2021
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Captial One Bank
Customer Service Representative
03.2017 - 12.2018
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Brandywine High SchoolWilmington, DE
High School Diploma
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Accounting
06.2025
Skills
- Billing Dispute Resolution
- Google Drive
- Billing Systems and Software
- Records Organization and Review
- Collections Quotas
- Collection Practices
- Customer Engagement
- Billing Best Practices
- Invoicing Proficiency
- Microsoft Office
- Customer Contact
- 10-Key Data Entry
- Process Payments
Timeline
Billing Specialist
Charter Communications, Spectrum
10.2021 - Current
Loan Account Manager
Republic Finance
06.2019 - 10.2021
Customer Service Representative
Captial One Bank
03.2017 - 12.2018
Brandywine High School
High School Diploma
Southern New Hampshire University
Bachelor of Science from Accounting
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
Sheldon BillingsSheldon Billings
Marketing & Sales Representative at Carnegie Consulting GroupMarketing & Sales Representative at Carnegie Consulting Group