Charita Allen
Riverdale,GA
Summary
Experienced Office Support Specialist skilled in delivering comprehensive administrative support and problem-solving solutions. Expertise in routing service requests and optimizing resource allocation to improve operational efficiency. Demonstrated ability to thrive in fast-paced environments while maintaining strong customer relations. Achievements include streamlining office processes to enhance productivity and effectiveness.
Overview
23
23
years of professional experience
Work History
Office Support Specialist
RoadOne IntermodaLogistics
Atlanta, GA
02.2022 - Current
- Enhanced administrative support functions, ensuring smooth office operations through organized data management and communication coordination.
- Maintained responsiveness by monitoring incoming emails and addressing them promptly.
- Directed incoming phone calls to the right staff members for effective communication flow.
- Provided comprehensive customer service through various platforms including face-to-face interactions and digital channels.
- Improved response times for service repairs involving company equipment and drivers.
- Managed resolution of fuel card issues to guarantee driver access to essential resources.
- Processed invoices diligently, ensuring timely payments aligned with budget constraints.
- Greeted visitors and efficiently directed them to the appropriate offices or personnel.
General Cleaner
ABM Janitorial Services
Atlanta, GA
10.2018 - 11.2018
- Sustained rigorous cleanliness protocols by regularly sanitizing bathrooms and restocking supplies.
- Performed waste management duties, focusing on trash collection and recycling efforts.
- Ensured flooring maintenance through consistent vacuuming of carpets and thorough mopping of hard surfaces.
- Sanitized high-traffic areas and equipment using designated approved cleaning products.
Security Officer/Dispatcher
Georgia Aquarium
Atlanta, GA
10.2007 - 12.2009
- Enforced organizational policies and procedures during emergency situations to ensure safety and security.
- Documented security incidents accurately, communicating critical information to field personnel for effective resolution.
- Patrolled crowds during events to maintain order and enhance security measures.
- Monitored multiple CCTV feeds to identify suspicious activity and respond promptly.
- Checked live feeds from surveillance cameras for trespassers or criminal behavior.
- Guarded restricted areas, preventing unauthorized access effectively.
- Operated communication systems between officers stationed throughout the facility to facilitate collaboration.
- Welcomed staff, guests, vendors, and contractors upon arrival at facility entrance.
Security Guard
Diamond Detective Agency
Atlanta, GA
06.2006 - 08.2007
- Performed extensive patrols to safeguard students, faculty, and staff effectively.
- Maintained rigorous incident documentation to support adherence to security protocols.
- Exhibited continuous alertness during shifts to swiftly identify and respond to issues.
Sales Associate
Wal-Mart Supercenter
Union City, GA
05.2005 - 12.2005
- Increased product visibility and sales through attractive displays and effective signage.
- Reduced overstock by implementing improved inventory management strategies.
- Cultivated collaborative relationships with colleagues and management to enhance workplace organization.
- Aligned with departments to deliver superior customer service and support operations.
Cabin Cleaner
AirServ Corporation
College Park, GA
07.2004 - 03.2005
- Maintained high cleanliness and sanitation standards by disinfecting aircraft surfaces and food preparation areas.
- Executed comprehensive security checks while organizing cleaning tasks to enhance aircraft readiness.
- Sanitized under seats by lifting cushions, removing debris, and reassembling seatbelts.
- Cleaned tray tables and windows while arranging magazines for improved passenger experience.
- Removed trash from receptacles and seat pockets while replenishing aircraft supplies.
Passenger Service Assistant
Delta Global Services
Atlanta, GA
05.2002 - 07.2004
- Facilitated safe transport of passengers with mobility restrictions by assisting on stairs and ramps.
- Pushed wheelchairs for passengers through terminal and gate areas to enhance mobility.
- Provided support to minors during boarding and disembarkation, ensuring safety and comfort.
- Assessed needs and abilities of passengers to allocate appropriate mobility equipment.
- Assisted special needs passengers and unaccompanied minors to create seamless airport experiences.
- Ensured secure fastening of seat belts and proper stowage of baggage for all passengers.
Education
Some College (No Degree) - Pharmacy Technician
Everest Institute
Jonesboro, GA01-2010
High School Diploma -
North Atlanta High School
Atlanta, GA05.2001
Skills
- Time management and multitasking
- Clerical skills
- Problem solving and evaluation
- Technological proficiency
- Team collaboration
- Customer service and relations
- Effective communication
- Attention to detail
- Stress management
- Geographic knowledge
References
References available upon request.
Timeline
Office Support Specialist
RoadOne IntermodaLogistics
02.2022 - Current
General Cleaner
ABM Janitorial Services
10.2018 - 11.2018
Security Officer/Dispatcher
Georgia Aquarium
10.2007 - 12.2009
Security Guard
Diamond Detective Agency
06.2006 - 08.2007
Sales Associate
Wal-Mart Supercenter
05.2005 - 12.2005
Cabin Cleaner
AirServ Corporation
07.2004 - 03.2005
Passenger Service Assistant
Delta Global Services
05.2002 - 07.2004
Some College (No Degree) - Pharmacy Technician
Everest Institute
High School Diploma -
North Atlanta High School
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