Charita Johnson
Atlanta,GA
Summary
Accomplished management professional with a proven track record of driving organizational success through strategic planning and operational oversight. Skilled at fostering collaborative team environments and consistently delivering impactful results. Recognized for reliability and adaptability, with strong leadership, program, and project management abilities. Proficient in legal research, document preparation, and case management, utilizing organizational skills and attention to detail to maintain accurate case files and effectively support attorneys. Possesses extensive knowledge of legal procedures and protocols, ensuring a seamless workflow and contributing to successful case outcomes.
Overview
11
11
years of professional experience
Work History
Tax Preparer
TurboTax
01.2022 - 08.2024
- Responded to inquiries from IRS and other tax authorities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Analyzed financial records to verify accuracy of tax returns.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Prepared an average of 35 returns daily.
Deputy Director
Fulton County Magistrate Court
11.2021 - 01.2024
- Oversaw daily operations , oversight of department functions and provided general management
- Supervised, direct and evaluate assigned staff
- Implemented and interpretation of daily processes, polices and procedures
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Oversaw project management efforts, ensuring timely completion of projects within allocated scope.
- Optimized team productivity by providing ongoing training and support for staff members.
- Provided assistance to internal/external individuals and entities
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Monitored e-Filing lab processes and customer service processes
- Evaluated department policies regularly to ensure compliance with state, and local laws while maintaining best practices in policing.
- Served court documents and completed civil process duties for over 500 cases daily.
- Implemented technology solutions that improved workflow efficiency and reduced operational costs.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
- Improved coordination and communications across organization to increase operational efficiency.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
Senior Deputy Clerk
Baton Rouge City Court
03.2016 - 11.2021
- Kept abreast of changes in laws, rules, regulations, and other matters that affect operations of City Court
- Reviewed and certified official documents received by Clerk of Court offices
- Oversaw, organized and maintained retention closed court files and ensures proper destruction of court records according to file retention schedules established by law or court rules
- Supervised and processed expungement of court records
- Compiled and prepared statistical data for monthly and annual reports, as well as reports on operations and dispositions of cases
- Aided court personnel, attorneys, Judges, outside agencies, and public regarding
- Processed Criminal Cases and stored evidence.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at counter by swiftly addressing walk-in requests from public while maintaining a professional demeanor under pressure.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
Bankruptcy Paralegal
Law Offices Of Herschel C. Adcock
04.2013 - 01.2016
- Drafted responses for exceptions on foreclosure procedural errors.
- Assisted in the negotiation of payment plans and settlements with creditors, achieving favorable outcomes for clients.
- Conducted thorough debtor interviews, gathering essential information for efficient preparation of bankruptcy petitions, schedules, and statements.
- Monitored bankruptcy court dockets to stay apprised of relevant case updates and convey pertinent information to attorneys.
- Delivered exceptional customer service to clients during difficult financial times by providing attentive assistance and empathetic support.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Received and triaged requests for information.
- Adhered to fair debt collection practices.
- Conducted detailed client intakes and entered information into company database.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Education
Master of Public Administration - Concentration in Criminal Justice Administration
Columbia Southern University
06.2020
Bachelor of Science - Criminal Justice
Texas A&M University - Central Texas
12.2011
Associate of Applied Science - Paralegal
Central Texas College
12.2005
Skills
- Staff Management
- Legal/Court Processes
- Creative problem solving
- Reliability
- Public relations
- Public Service
- Civil processes
- Criminal Law
- Staff Management
- Program Administration
- Filing systems (e-File Georgia, Odyssey & Pacer)
- Tax law knowledge
- Filing System Management
- Proficient in Adobe, Microsoft Word, PowerPoint, Outlook, and Excel
- Organization skills
- Document Preparation
- Income Tax Preparation
Timeline
Tax Preparer
TurboTax
01.2022 - 08.2024
Deputy Director
Fulton County Magistrate Court
11.2021 - 01.2024
Senior Deputy Clerk
Baton Rouge City Court
03.2016 - 11.2021
Bankruptcy Paralegal
Law Offices Of Herschel C. Adcock
04.2013 - 01.2016
Bachelor of Science - Criminal Justice
Texas A&M University - Central Texas
Associate of Applied Science - Paralegal
Central Texas College
Master of Public Administration - Concentration in Criminal Justice Administration
Columbia Southern University
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