Charita McDonald
Baltimore,MD
Summary
Customer Care Specialist with extensive experience at Sodexo for Medstar Health, recognized for effective problem resolution and customer experience enhancement. Proficient in Microsoft Office and skilled in navigating complex situations with strong communication skills. Dedicated to providing exceptional service and building positive relationships in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Customer Care Specialist
Sodexo for Medstar Health
Baltimore, MD
02.2022 - Current
- Process complaints and issues related to food delivery in hospitals, provide positively enhanced customer experience, and resolve meal issues
Teacher
Baltimore City Public Schools
Baltimore, MD
08.2021 - Current
- Teach students who have learning, mental, emotional and physical disabilities. Modification of general education lessons, and teach various subjects to students with mild to moderate disabilities. Teach basic skills to students with severe disabilities.
Elite Desk Reservations Agent
American Airlines
Cary, NC
05.2015 - 08.2021
- Customer Service, Sales, and first point of customer contact
- Completion of initial flight bookings and reschedules for both Domestic and International travel with revenue ticketing and the Aadvantage Awards Program
Administrative Assistant
Methodist University
Fayetteville, NC
08.2011 - 05.2014
- Work Study
- General clerical duties - light typing, filing, organization, set up for department events.
- Other duties as assigned.
News Anchor
Methodist University
Fayetteville, NC
08.2011 - 05.2014
- Analyzed and broadcast news received from varied local sources
- Presented news over local TV station as Designated Anchorperson
- Assisted in script preparation and editing of newsreels
- Man on the street interviews
Promotions Assistant, On Air Talent
Methodist University
Fayetteville, NC
04.2012 - 01.2014
- Examined news items of local national and international significance to determine suitability for radio broadcast
- Prepared script
- Radio on air talent and Promotion of local events
- Board operations
Teacher Assistant/ Student Aide
Baltimore County Public Schools
Timonium, MD
08.2010 - 06.2011
- One on one teaching aide
- Assisted emotionally and mentally challenged students in focusing on their educational responsibilities and behavior
Foster Parent
Neighbor To Family
Baltimore, MD
05.2004 - 12.2010
- Provided a protected and nurturing environment for adolescents in care
- Personal and household services, medical scheduling and transportation, completion of weekly reports detailing growth, behavior and health
- I also have extensive Administrative, Front Office, and Receptionist/Switchboard experience. Additional Information available upon request.
Education
Master's - School Counseling and Mental Health Counseling
Walden University
Baltimore, MD07.2025
Bachelor of Arts - Mass Communications
Methodist University
Fayetteville, NC05.2014
Skills
- Retail sales
- Microsoft Excel
- Customer Service Skills
- Problem resolution
- Microsoft Office (5 years)
- Microsoft Outlook
- Clerical Experience
- Office Administration
- Administrative Experience
- Medical Scheduling
- Multi-line Phone Systems
- Computer Skills
- Front Desk
- Typing
- Telemarketing
- Upselling
- Phone Etiquette
- Interviewing
- Communication Skills
- Windows
- Customer relationship management
- Office Management
- Case management
- Intake
- Time management
- Management
- Microsoft Powerpoint
- Writing skills
- Public speaking
- Clerical experience
- Front desk
- Special education
- Teaching
Awards
Fayetteville Publishers Award
Assessments
- Analyzing data — Proficient
- November 2020
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Care Specialist
Sodexo for Medstar Health
02.2022 - Current
Teacher
Baltimore City Public Schools
08.2021 - Current
Elite Desk Reservations Agent
American Airlines
05.2015 - 08.2021
Promotions Assistant, On Air Talent
Methodist University
04.2012 - 01.2014
Administrative Assistant
Methodist University
08.2011 - 05.2014
News Anchor
Methodist University
08.2011 - 05.2014
Teacher Assistant/ Student Aide
Baltimore County Public Schools
08.2010 - 06.2011
Foster Parent
Neighbor To Family
05.2004 - 12.2010
Master's - School Counseling and Mental Health Counseling
Walden University
Bachelor of Arts - Mass Communications
Methodist University
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