Charita Roberts
Bridgeport
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Bauer homemaker and companion service
Shelton
11.2024 - Current
- Coordinated client care plans with healthcare providers and family members.
- Scheduled appointments and transportation for clients to ensure timely access to services.
- Assisted clients with daily living activities, promoting independence and well-being.
- Communicated effectively with clients to assess needs and preferences for care.
- Maintained accurate records of client interactions and service delivery in the system.
- Resolved client concerns by collaborating with team members and external resources.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Patient Care Technician
Bellevue Hospital
Manhattan
04.2024 - 11.2024
- Assisted with patient care tasks under nurse supervision in healthcare facility.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients with daily activities, ensuring comfort and safety.
- Documented patient information accurately in electronic health records system.
- Followed infection control protocols to ensure a safe environment for patients.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Certified Nursing Assistant
Saint Joachim and Anne nursing and Rehab
Brooklyn
03.2023 - 03.2024
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to develop care plans for residents.
- Provided emotional support and companionship to enhance resident well-being.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Housekeeping Room Attendant
The Grand Resort and Spa
Fairfield
03.2018 - 10.2021
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness.
- Replenished supplies and amenities in rooms for guest comfort and satisfaction.
- Reported maintenance issues promptly to ensure a safe environment for guests.
- Organized housekeeping carts with necessary tools and cleaning products efficiently.
- Followed established safety procedures while handling cleaning chemicals and equipment.
- Assisted team members with training on proper cleaning techniques and protocols.
- Conducted inspections of rooms before guest check-in for quality assurance.
- Collaborated with front desk staff to address special guest requests effectively.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replaced dirty linens with clean items according to established standards of quality control.
- Communicated effectively with team members about daily assignments and task progress.
Records clerk/Claims Analyst
Ministry Of Labour And Social Security
Falmouth
07.2013 - 02.2018
- Organized and maintained confidential records in compliance with ministry policies.
- Processed incoming documents and updated electronic filing systems accurately.
- Assisted team members with retrieving information from physical and digital archives.
- Reviewed records for completeness and ensured proper documentation procedures were followed.
- Trained new staff on record-keeping protocols and organizational best practices.
- Implemented efficient filing systems to enhance accessibility of important documents.
- Monitored inventory of office supplies related to record maintenance activities.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Reviewed existing records systems to identify areas for improvement.
- Created new folders for incoming records requests as necessary.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Analyzed large volumes of data quickly and accurately.
- Strictly adhered to confidentiality dictations to safeguard information.
- Assisted other departments with retrieving archived materials.
- Provided file, document and record access to appropriate personnel.
Education
Certificate - Patient Care Technician
Daisley Institute
Brooklyn, NY12-2023
Certificate - Certified Nursing Assistant
Daisley Institute
Brooklyn, NY02-2023
Certificate - Finance And Administration
Brown’s Town Community College
Saint Ann, Jamaica07-2001
High School Diploma -
Brown’s Town High School
Brown’s Town, Saint Ann07-2000
Certificate - Central Sterile Processing Technician
Housatonic Community College
Bridgeport, CTSkills
- Care coordination
- Patient assessment
- Electronic health records
- Appointment scheduling
- Budget management
- Client relationship management
- Data analysis
- Health monitoring
- Effective communication
- Team collaboration
- Time management
- HIPAA compliance
- Empathy and compassion
Timeline
Care Coordinator
Bauer homemaker and companion service
11.2024 - Current
Patient Care Technician
Bellevue Hospital
04.2024 - 11.2024
Certified Nursing Assistant
Saint Joachim and Anne nursing and Rehab
03.2023 - 03.2024
Housekeeping Room Attendant
The Grand Resort and Spa
03.2018 - 10.2021
Records clerk/Claims Analyst
Ministry Of Labour And Social Security
07.2013 - 02.2018
Certificate - Patient Care Technician
Daisley Institute
Certificate - Certified Nursing Assistant
Daisley Institute
Certificate - Finance And Administration
Brown’s Town Community College
High School Diploma -
Brown’s Town High School
Certificate - Central Sterile Processing Technician
Housatonic Community College