Charita Spells
Toledo,OH
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
7
7
years of professional experience
Work History
Basic Outpatient Preservice for PT
University of Toledo Medical Center
Toledo, Ohio
04.2017 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
Education
Associate of Science - Surgical Technology
Stautzenberger College
Maumee, OHSkills
- Cleaning and Sanitization
- Group and Individual Instruction
- Team Collaboration
Timeline
Basic Outpatient Preservice for PT
University of Toledo Medical Center
04.2017 - Current
Associate of Science - Surgical Technology
Stautzenberger College
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