Summary
Overview
Work History
Education
Skills
Timeline
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Charitee Joiner

Memphis,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Blue Shield of CA
02.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints in a timely manner.
  • Answered incoming calls and emails
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Intuit
05.2021 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Prepared tax return documents for clients.
  • Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
  • Assisted clients with the preparation of financial documents related to taxes.
  • Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
  • Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
  • Analyzed customer payment histories to assess credit risk profiles.
  • Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
  • Prepared periodic reports detailing overall portfolio performance and trends in delinquency rates.
  • Collaborated with other departments within the organization to ensure efficient processing of loan applications.

Key Holder

Bed Bath & Beyond
01.2018 - 12.2022
  • Opening and closing the store, setting alarms.
  • Cashiering, merchandising and restocking shelves.
  • Replenished merchandise displays throughout the store as needed.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Assisted customers with product selection and resolving complaints.
  • Verified accuracy of register tills at beginning and end of shift.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Assisted in general housekeeping to maintain store image.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.

Education

Strayer University
Washington, DC

Skills

  • Call Management
  • Account Updating
  • Complaint Resolution
  • Product Knowledge
  • Typing Proficiency
  • Customer Service
  • Application Support
  • Technical Support
  • Microsoft Outlook
  • Research

Timeline

Customer Service Representative

Blue Shield of CA
02.2023 - 02.2024

Customer Service Representative

Intuit
05.2021 - 12.2022

Key Holder

Bed Bath & Beyond
01.2018 - 12.2022

Strayer University

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Charitee Joiner