Charith Chowta
San Jose,CA
Summary
Strategic Business Analyst Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating business solution to technical requirements. Successful 10-year record of building positive relationships with internal and external stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst Manager
Cisco Systems, Inc.
02.2021 - Current
- Managed a team of analysts, fostering collaboration and promoting professional growth.
- Reduced costs and maximized profitability by conducting thorough system analyses of Salesforce CRM and identifying areas for optimization.
- Evaluated the effectiveness of current systems, recommending upgrades or replacements as necessary to support evolving business needs.
- Facilitated workshops for stakeholders to gather requirements, establish priorities, and define project scopes effectively.
- Improved operational efficiency by streamlining business processes and implementing automation solutions.
- Collaborated with cross-functional teams to implement company-wide initiatives aimed at driving business growth by integrating the CRM platform.
- Mentored junior analysts, providing guidance on best practices and fostering a culture of continuous learning.
Business Analyst, Salesforce CRM Administrator
Katena Products
10.2018 - 01.2021
- Automated tasks by building Apex codes, Workflows, Process Builder and Flows reducing time required to manually enter processes creating substantial increases in productivity and accuracy
- Upgraded manual excel processes with the design and execution of macros to automate data reporting
- Implemented new applications in Salesforce Sales Cloud including Maps to assist sales representatives in increasing efficiency, reduce travel time, and increase sales and customer satisfaction
- Also perform maintenance by using event monitoring analytics
- Utilize SQL data to create sales reports identifying sales in relation to quotas with pivot tables and charts to support continued growth and identify/address performance gaps
- Use data to analyze financials and create actionable forecasts based on existing trends
- Integrated Salesforce CRM with CSI ERP to allow systems to work in sync and provide critical business data to drive future-forward business decisions
- Collaborated with senior leaders and projects stakeholders to define CRM and reporting system requirements to drive sales and meet financial goals
- Converted Excel reports into Salesforce and Tableau Dashboards resulting in increased productivity for sales representatives by allowing for the viewing/analysis of reports through a single portal
- Integrated Tableau within Salesforce using Visualforce page
- Work with stakeholders to identify gaps and form recommendations to improve efficiency of systems and processes to support changing business needs and drive revenue growth
- Work with marketing team to add leads for lead to opportunity process.
Data Analyst
Integra Life Science
04.2018 - 10.2018
- Reduced reporting time and increased productivity by designing and executing macros to automate imported data into excel upgrading previously manual processes
- Built Salesforce dashboards to assist Sales Representatives in visualizing data to facilitate real time use of numbers to drive business decisions and increase sales, customer satisfaction, and profitability
- Successfully upgraded processes of report building in Excel by utilizing Cognos to generate business reports resulting in increased productivity and faster report processing times
- Performed data manipulation, transformation, and cleansing to ensure accuracy and consistency
- Reconciled discrepancies and removed conflicts to create precise data extracts and reports.
Software Engineer – Client: Canadian Imperial Bank of Commerce (CIBC)
Tata Consultancy Services
03.2013 - 08.2016
- Collaborated with team members overseeing all aspects of database analysis and development including requirements gathering, design, testing, maintenance, issue resolution, bug fixing, and execution of unit test cases
- Led team throughout project lifecycle from analysis phase to post-implementation support
- Led meetings with senior leaders and project stakeholders to collect and analyze future-forward business requirements to create solutions designed to meet evolving business needs
- Evaluated multiple solutions and created impact analysis documents to support data driven decision making while ensuring business objectives were met
- Automated bank statement generation reports for client and solicitor for HPP products to increase productivity, accuracy, and profitability
- Designed and developed new interface to data transfer from one application to another utilizing Message queues
- Created migration system to transfer mortgage data from CIBC system to enterprise data hub (EDH)
- Queried large datasets from upstream systems and transformed the same to DB2
- Optimized existing SQL queries to increase performance.
Education
Master of Information Technology and Analytics -
Rutgers Business School
Newark/New Brunswick, NJ01.2017
Bachelor of Engineering in Electronics Engineering -
University of Mumbai
Mumbai, India01.2012
Skills
- Database Analysis & Development
- Requirements Gathering
- Database Design
- Data Analysis
- Agile & Waterfall Methodologies
- SDLC
- Test Development, Schedule & Execution
- Troubleshooting & Issue Resolution
- Business Process Improvements
- Critical thinking abilities
- SQL Proficiency
- Salesforcecom
Certification
- Salesforce Certified Admin (ADM201)
- Salesforce Certified Advance Admin (ADM211)
- Cisco Generative AI Blue Belt
Awards
- Star of the Month– Tata Consultancy
- On the Spot Award– Tata Consultancy
- Best Process Improvement Project – Tata Consultancy
- Salesforce Trailhead Ranger
Timeline
Business Analyst Manager
Cisco Systems, Inc.
02.2021 - Current
Business Analyst, Salesforce CRM Administrator
Katena Products
10.2018 - 01.2021
Data Analyst
Integra Life Science
04.2018 - 10.2018
Software Engineer – Client: Canadian Imperial Bank of Commerce (CIBC)
Tata Consultancy Services
03.2013 - 08.2016
Master of Information Technology and Analytics -
Rutgers Business School
Bachelor of Engineering in Electronics Engineering -
University of Mumbai
- Salesforce Certified Admin (ADM201)
- Salesforce Certified Advance Admin (ADM211)
- Cisco Generative AI Blue Belt
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