Microsoft Office
Chariti Hayes
Midland,MI
Summary
Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.
Overview
11
11
years of professional experience
Work History
Employee Relations Specialist
National Vision
11.2023 - Current
- Promoted harmonious working climate to boost morale and productivity.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Implemented team feedback to recommend corrective action to senior leadership.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Supported 2 regions which included more than 10 districts comprised of more than 18 locations
- Conducted investigations into discrimination, sexual harassment or other workplace claims
Retail Training Manager. Learning and Development
National Vision
01.2017 - 10.2023
- Development of more than 9 Regional Learning Specialists. Supported 14 regions which included 85 districts with training and development
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Development and deployment of Electronic Health Records (EHR) and Remote Eye exams.
- Organized and edited training manuals, and other educational materials.
- Created in-depth training manual for all employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed new employee orientation training process for more than 500 employees each year.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Developed departmental systems and procedures to better align workflow processes.
- Consult with managements teams to help influence development plans that assist team members to achieve
their performance goals
General Manager
National Vision
11.2013 - 01.2017
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Criminal Justice Administration-Human Resources
University of Phoenix
Tempe, AZ05.2015
Skills
- Coaching and Mentoring
- Succession Planning
- Recruitment and selection
- Cross-Functional Collaboration
- Performance improvement strategies
- Training development
- Analytical Thinking
- Organizational Skills
- Effective Communication
- Teamwork and Collaboration
- Training leadership
- Adaptability and Flexibility
Software
Power Point
Excel
Timeline
Employee Relations Specialist
National Vision
11.2023 - Current
Retail Training Manager. Learning and Development
National Vision
01.2017 - 10.2023
General Manager
National Vision
11.2013 - 01.2017
Bachelor of Science - Criminal Justice Administration-Human Resources
University of Phoenix
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