Charitie Hennig

Work History

PIA CTE

05.2022 - 10.2024

Facilitated seamless clerical operations to support activities of 20 students and 2 professionals.
Maintained comprehensive filing systems, facilitating quick and efficient document access.
Maintained accuracy while processing high volumes of daily data entries.
Ensured office supplies were replenished on time to maintain smooth operations.
Compiled spreadsheets with Microsoft Excel for monitoring expenses, budgets, and data points.

PIA Optical

03.2020 - 05.2022

Oversaw storage of lenses and frames, ensuring readiness for client demands.
Executed eyewear adjustments to optimize patient comfort.
Managed detailed records of patient prescriptions, data, and orders using advanced electronic health systems.
Verified accuracy of prescription orders prior to dispensing eyewear.
Enhanced overall client experience through proactive support.
Trained new optician technicians on standard procedures.
Consistently achieved extraordinary accuracy in measuring pupillary distance for personalizing eyeglasses.
Replaced nose pads and adjusted components for optimal functionality. Along with other repair techniques.
Upheld privacy standards by managing sensitive patient information under HIPAA guidelines.
Proficiently measured eyeglass lens prescriptions utilizing advanced tools such as lensometers, edges, and blockers.
Conducted frame adjustments ensuring RX and PD accuracy.
Ensured accuracy of prescription orders before dispensing eyewear.

Westcare and Amity

02.2016 - 03.2020

Delivered personalized counseling to clients, assisting in the development of coping strategies and setting attainable recovery goals.
Conducted assessments to compile addiction histories, mental health conditions, and support networks for thorough treatment planning.
Utilized therapeutic techniques like CBT and MI to promote client behavior modification.
Supported clients in maintaining their recovery strategies.
Detailed potential risks of continued substance use to clients, fostering educated choices concerning sobriety.
Documented assessment findings, treatment plans, progress notes, and discharge summaries while maintaining precise and confidential client records in line with legal requirements.
Offered rapid crisis support to individuals in severe withdrawal or experiencing addiction-related emotional turmoil.
Maintained current knowledge on addiction treatment modalities by attending continuing education courses.
Developed and executed comprehensive aftercare plans, providing sustained client assistance.
Maintained a safe and therapeutic environment within the counseling setting, adhering to ethical guidelines and professional standards at all times
Supported clients by implementing harm-reduction methods in absence of abstinence objectives.
Implemented trauma-informed approaches into counseling practice for individuals facing dual diagnoses.

PIA Fabric & Silkscreening

06.2012 - 03.2020

Conducted precise stitching of fabric sections adhering to given guidelines.
Verified specifications and quality of finished goods.
Modified sewing machine settings like tension, stitch length, and speed based on the characteristics of fabric.
Partnered with co-workers to reach production targets promptly.
Guided newly hired sewing machine operators in mastering techniques and processes.
Addressed and rectified stitching defects in a timely manner.
Executed comprehensive safety measures to prevent occupational hazards.
Experienced in utilizing diverse materials like cotton, polyester, denim and silk.
Operated machines for tasks like buttonholing and bartacking.
Kept precise records of daily production output for reporting purposes.

CDCR

03.2003 - 07.2012

Managed and maintained accurate records of receiving and paroling/transferring inmates, ensuring proper documentation and tracking
Performed data entry tasks with a high level of accuracy, entering at least 100 records per day
Assisted unit staff in locating products, and monthly supplies based on anticipated needs
Collaborated with staff to organize inventory supplies, ensuring adequate supply for inmate/staff demands
Responded to staff inquiries via phone promptly and professionally resolving issues
Maintained a clean and organized work area, contributing to an efficient and visually appealing office environment
Assisted in training new clerks on CDCR policies, procedures, and systems
Achieved consistently high staff satisfaction ratings through friendly service and attention to detail
Demonstrated strong problem-solving skills when addressing staff and inmate complaints or concerns effectively and efficiently
Leveraged strong communication skills when interacting with individuals from diverse backgrounds

Walmart, Burger King

06.1993 - 07.1996

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Collaborated with cross-functional teams to de-escalate complex issues and provide timely resolutions for customers and fellow employees
Developed strong relationships with all clients through regular communication and personalized support
Assisted customers with product selection
Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Handled cash and credit transactions with accuracy and reliability