Charitie Little
Sunset,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Skilled in using hospital information systems, ensuring accurate data entry, and maintaining confidentiality. Known for effective team collaboration, adaptability in dynamic environments, and results-driven approach that enhances operational efficiency. Reliable in handling sensitive patient interactions and administrative tasks with precision and care. Highly skilled in conflict resolution, communication, and problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hospital Registrar
R1 Rcm
12.2024 - Current
- Managed patient intake processes, ensuring accurate data collection and verification.
- Coordinated insurance verification procedures, improving authorization efficiency for services rendered.
- Trained new registrars on system protocols and best practices for patient registration accuracy.
- Implemented streamlined workflows to reduce wait times and enhance patient experience during registration.
- Maintained compliance with HIPAA regulations while handling sensitive patient information securely.
- Collaborated with clinical staff to resolve discrepancies in patient records swiftly and accurately.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
Childcare Provider
Daycare Home
04.2017 - 01.2023
- I became certified to watch children out of my home in June 2017 and have been watching kids every since.
- Developed engaging educational activities to promote cognitive and emotional development in children.
- Implemented daily routines that enhance children's social skills and independence.
- Monitored children's behavior and provided guidance to foster positive interactions among peers.
- Communicated regularly with parents regarding child progress, challenges, and developmental milestones.
- Created a safe and nurturing environment that encourages exploration and creativity.
- Organized playdates and group activities to promote teamwork and cooperation among children.
Chat Representative
Home Depot Contact Center
10.2020 - 09.2021
- Pulled up online orders for customers, tracked packages, occasionally called vendors and delivery carriers to get product or package information.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer interactions simultaneously while maintaining high service quality.
- Utilized Home Depot's CRM system to track and document customer issues accurately.
- Provided product information and guided customers in selecting appropriate solutions.
Customer Service Representative
Connexion Point
11.2019 - 09.2020
- Answer calls regarding to Medicare Supplement plans. Gather basic information from customers and transfer to appropriate departments.
- Provided exceptional customer support, resolving inquiries efficiently and effectively.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved complex customer inquiries regarding healthcare services and insurance policies.
Property Accountant
BMG Rentals
12.2016 - 03.2017
- I would answer phones for the property manager about properties that were for rent, I would grade applications and determine if they qualified for the properties they were applying for and keep track of the applications that were put in, I would place ads online for new properties, and help with anything that needed to be done in the office.
- Managed monthly financial reporting and reconciliations for diverse property portfolio.
- Oversaw accounts payable and receivable processes, ensuring timely payments and collections.
Associate
Walmart
09.2016 - 11.2016
- I would stock shelves, keep the store shelves organized, and help people find items they were looking for.
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Developed promotional displays to boost sales and improve product visibility.
Chat Representative
Teleperformance
05.2015 - 04.2016
- I would chat with AT&T customers about their accounts, sell products to new customers, and troubleshoot issues people would have with their products.
- Collaborated with team members to streamline processes and enhance service efficiency.
- Trained new representatives on best practices for handling customer interactions effectively.
- Developed rapport with customers through engaging conversations that fostered brand loyalty and repeat business.
Insurance Sales Agent
Black Turtle Services
08.2014 - 04.2015
- I helped people with questions about Healthcare.gov and helped them submit applications for insurance, then helped them pick insurance plans.
- Developed customized insurance solutions tailored to client needs and risk assessments.
- Cultivated relationships with clients to enhance retention and satisfaction through personalized service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Deli Clerk
Smiths Food and Drug Stores
04.2014 - 08.2014
- I sliced meat and cheese for customer upon request, I fried different foods to sell at the Deli, and made sure the deli was clean before closing.
Insurance Sales Agent
Black Turtle Services
11.2013 - 04.2014
- I helped people with questions about Healthcare.gov and helped them submit applications for insurance, then helped them pick insurance plans.
Customer Service Representative
Focus Services
02.2012 - 04.2013
- I was a customer service/sales representative for Centurylink. We answered phone calls about accounts and sold services.
- Managed high-volume call operations, ensuring adherence to quality standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Moapa Valley High School
Overton, NV06-2011
Skills
- Microsoft Office
- HIPAA compliance
- Patient confidentiality
- Patient scheduling
- Patient registration
- Insurance verification
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Certification
- First Aid Certification
- CPR Certification
Timeline
Hospital Registrar
R1 Rcm
12.2024 - Current
Chat Representative
Home Depot Contact Center
10.2020 - 09.2021
Customer Service Representative
Connexion Point
11.2019 - 09.2020
Childcare Provider
Daycare Home
04.2017 - 01.2023
Property Accountant
BMG Rentals
12.2016 - 03.2017
Associate
Walmart
09.2016 - 11.2016
Chat Representative
Teleperformance
05.2015 - 04.2016
Insurance Sales Agent
Black Turtle Services
08.2014 - 04.2015
Deli Clerk
Smiths Food and Drug Stores
04.2014 - 08.2014
Insurance Sales Agent
Black Turtle Services
11.2013 - 04.2014
Customer Service Representative
Focus Services
02.2012 - 04.2013
High School Diploma -
Moapa Valley High School