Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charito P Distefano

8116 Squaw Springs Lane ,Las Vegas, NV

Summary

Highly qualified professional with strong leadership qualities, a positive attitude, and expertise in the medical field. Patient-service focused with a proven ability to solve problems, address complaints, and deliver effective patient care. Demonstrates passion, care, consideration, and a calm demeanor that consistently exceeds patient expectations. A team leader who is honest, dependable, and supportive with a genuine concern for team members and patients. Committed to ongoing success through active participation in professional development and educational programs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Services Representative

Intermountain Healthcare
08.2015 - 09.2023
  • Managed patient inquiries and appointment scheduling using electronic health record systems.
  • Facilitated effective communication between patients and healthcare providers to enhance service delivery.
  • Streamlined patient registration processes, improving overall efficiency in patient flow management.
  • Trained new staff on customer service protocols and software navigation for optimal performance.
  • Resolved patient issues by coordinating with various departments to ensure timely solutions.
  • Conducted regular audits of patient files to maintain compliance with healthcare regulations and standards.
  • Developed training materials for staff to improve knowledge of insurance verification procedures.
  • Led initiatives to enhance patient satisfaction scores through targeted feedback collection and analysis.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Increased efficiency of office operations through proper management of medical records and filing systems.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Software to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.
  • Delivered support to medical staff in completion of patient paperwork.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Facilitated communication between patients and various departments and staff.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Taught patients and families to use at-home medical equipment.

Medical Assistant

HEALTH CARE PARTNERS GROUP
05.2006 - 08.2015
  • Serve as a key member for medical assisting for busy family practice/urgent care clinic.
  • Assist three MDs as well as PA team to ensure optimal patient care and smooth daily functioning.
  • Demonstrate proficiency in documenting medical histories and vital signs, as well as performing venipunctures, injections, immunizations, and various other diagnostic procedures and ancillary tests (e.g. X-rays, EKGs, immunoassays, chemistry analysis, hematology, urinalysis, and rapid strep and mono testing).
  • Ensures the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
  • React calmly and effectively in emergency situations, with an added personal, caring touch that immediately eases patients.
  • Prepare Medical Records upon patient's request.
  • Administered patient assessments to gather vital information and ensure accurate medical records.
  • Assisted healthcare providers with clinical procedures, enhancing patient care quality and efficiency.
  • Educated patients on treatment plans and preventive care, fostering informed health decisions.
  • Collaborated with multidisciplinary teams to optimize workflows and enhance patient outcomes.
  • Trained new staff on best practices and office protocols, ensuring consistency in service delivery.
  • Implemented electronic health record (EHR) systems to streamline documentation and improve data accuracy.
  • Developed patient follow-up processes, increasing engagement and continuity of care initiatives.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Oriented and trained new staff on proper procedures and policies.
  • Improved clinical workflow with introduction of electronic health records system.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Managed appointment scheduling and patient flow, improving operational efficiency of the practice.

MEDICAL ASSISTANT

XPRESS CARE
02.2005 - 05.2006
  • Served as a lead medical assistant for a busy family practice/urgent care facility.
  • Assisted two doctors in ensuring optimal customer service, patient care and smooth daily functioning of the office.
  • Facilitated patients' home health and Hospice needs as well as patient call backs, prescriptions, prior authorizations, billing, patient home medical equipment orders, and family medical leave of absence and disability paperwork.

Education

Medical Assistant - undefined

Nevada Career Institute
Las Vegas, Nevada
01.2006

BSA in Commerce - Business Management

Virgin Remedios College
Olongapo City
01.1990

Skills

  • CPR and AED Certified
  • X-rays
  • Prescription Writing
  • Computer Skills
  • Electrocardiogram
  • Fluoroscope
  • Injections
  • Minor Surgical Procedures
  • Pulmonary Testing
  • Pregnancy Testing
  • Capillary Testing
  • Quality Controls
  • Visual Acuities Exams
  • Triage
  • Sterilization
  • Physical Exam
  • DOT (Drivers Operation Testing)
  • Holter-Monitor
  • Ear Lavage
  • Patient Assistance
  • Insurance Verification
  • Outstanding Customer Service
  • Handling High Risk Patients
  • Perform Check-In, Check-Out Procedures
  • Scheduling Humana patients (AARP)
  • Proficient in using EHR and IDX
  • Insurance verification
  • Patient registration
  • Appointment scheduling
  • Patient confidentiality
  • Cross-cultural sensitivity
  • Healthcare
  • HIPAA compliance
  • Customer service
  • Medical terminology
  • Medical billing
  • Conflict resolution
  • Resource allocation
  • Eligibility determination
  • Patient education
  • Language fluency
  • Regulatory compliance
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Team leadership
  • Customer follow-up
  • Verbal and written communication
  • Money handling
  • Patient check-in
  • Registration and admissions
  • Electronic health records
  • Relationship building
  • Phone and email etiquette
  • Flexible schedule
  • Data entry
  • Policy understanding
  • Insurance billing
  • Payment processing
  • Quality assurance
  • Training coordination
  • Information collection
  • Intake assessment
  • Records maintenance
  • Process improvement
  • EMR
  • Pre-admission requests
  • Paging systems
  • Work quality evaluation
  • Scheduling diagnostic procedures
  • System updating
  • Registration management
  • Financial procedures adherence
  • Medical coding
  • Call screening
  • Fee collection
  • EMR updating
  • Post-discharge care coordination
  • Referral coordination
  • Formularies
  • Admitting coordination
  • Complaint processing
  • Patient identity verification
  • Insurance company billing
  • Patient documentation
  • Scheduling appointments
  • Clerical and filing support
  • Communicating to patients and families
  • Building rapport and credibility
  • Caring and empathetic
  • Payment collection
  • Punctual and hardworking
  • Schedule coordination
  • Insurance verifying
  • Registration and scheduling
  • Multi-line telephone systems
  • Attention to detail
  • Patient intake
  • Administrative and office support
  • Health information Access management
  • Gathering information from patients
  • Medical insurance
  • Resolving problems
  • Patient confidentiality and data security
  • Data collection
  • Word processing
  • Insurance forms processing
  • Explaining policy and procedures
  • Medical history documentation
  • Insurance authorizations
  • Interpreting physician orders
  • 50 WPM typing speed
  • Documenting and recording information
  • Financial recordkeeping
  • Reliability and dedication
  • Medical services administration
  • Report preparation
  • Patient needs assessment and referral
  • Document filing

Certification

Medical Assistant

Timeline

Patient Services Representative

Intermountain Healthcare
08.2015 - 09.2023

Medical Assistant

HEALTH CARE PARTNERS GROUP
05.2006 - 08.2015

MEDICAL ASSISTANT

XPRESS CARE
02.2005 - 05.2006

Medical Assistant - undefined

Nevada Career Institute

BSA in Commerce - Business Management

Virgin Remedios College

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Charito P Distefano