Charity Ashworth
Everett,WA
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients with a specialty in Cardiology, Pulmonary and Sleep, Physiatry, Neurology, Rheumatology, Behavioral Health and Nephrology. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Renown Regional Medical Center
2022.06 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Patient Access Representative
Renown Hospital
2021.12 - 2022.06
- Scheduling, Team building, Communication skills, Computer skills, Epic system knowledge, Insurance and billing, Handling a high volume of inbound and outbound calls, Customer service, Knowledge of specialty departments, Phone skills, Updating patient records, Obtaining authorization, An understanding of Referrals and Orders, Handling escalation matters
Barista, Food and Beverage, Ski School, Lift Operations, Snowboard Coach
Woodward/Boreal
2020.07 - 2021.12
- Serving customers at a high volume establishment, Food safety and sanitary procedures, Money handling, Ordering supplies, Inventory, Teaching children and adults to snowboard, Customer service, Sanitation procedures, Mountain safety, Following important instruction, Communication skills, Dealing with injuries
Education
Associate in Applied Science (A.A.S.) in Surgical Tech Candidate -
Seattle Central College
Seattle, WA01.2025
High School Diploma -
McQueen High School
Reno, NV06.2020
Skills
- Attention to detail
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Medical terminology
- Professional telephone demeanor
- Appointment Scheduling
- Documentation
- Cash handling
- Cleaning / Sanitization
- Training
References
- Amy Rhoads, Supervisor Of Customer Engagement, amy.rhoads@renown.org
- Nicole Leberski, Department Manager Of Pulmonology And Sleep, Nicole.Leberski@renown.org
- Jason Albery, Supervisor Woodward Tahoe, WoordwardTahoe@gmail.com
Timeline
Customer Service Representative
Renown Regional Medical Center
2022.06 - Current
Patient Access Representative
Renown Hospital
2021.12 - 2022.06
Barista, Food and Beverage, Ski School, Lift Operations, Snowboard Coach
Woodward/Boreal
2020.07 - 2021.12
Associate in Applied Science (A.A.S.) in Surgical Tech Candidate -
Seattle Central College
High School Diploma -
McQueen High School
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