Charity Babista
Grand Rapids
Summary
Professional Coding Specialist skilled in medical coding, data analysis, and compliance with healthcare regulations. Strong focus on teamwork and achieving results. Reliable and adaptable to changing needs. Proficient in ICD-10, CPT, and HCPCS coding, with keen eye for accuracy and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Coding Specialist I
Corewell Health
12.2023 - Current
- Managed high volumes of medical records efficiently while maintaining strict attention to detail during the coding process
- Reviewed and assessed patient coding data to maintain compliance with established regulatory guidelines
- Reviewed patient charts to better understand health histories, diagnoses, and treatments
- Enhanced revenue cycle efficiency by accurately assigning diagnostic and procedural codes to ensure compliance with industry standards
- Collaborated with healthcare professionals to resolve coding discrepancies and optimize documentation accuracy
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices
- Resourcefully used various coding books, procedure manuals, and on-line encoders
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
Customer Solutions Specialist
Fifth Third Bank
03.2022 - 09.2022
- Contact delinquent customers to obtain payment commitments
- Identify, evaluate, and resolve reasons for delinquency
- Record all collection efforts via the collection system insuring that all accounts are called and noted accurately
- Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions
- Create training material to ensure policy and processes are followed accordingly for new hires
- Review daily reports to identify job performance and tasks
- Insure completion of all projects and/or additional assignments assigned using Amtrak, Mobius and/or Excel
- Act as a liaison between the bank and its affiliates, ensuring that policy and procedures are followed
Stower/Amnesty Floor Monitor
Amazon
10.2020 - 03.2021
- Scanned products by applying a handheld scanner and placing them in various bar-coded shelf locations so that the products can be ordered by customers.
- Visually inspect each item or product for damage before placing them in their various shelf locations, as well as making sure that all items are accurate.
- Replenished shelves with product, ensuring that inventory is efficiently managed and well-maintained, and providing excellent customer service for the Amazon organization.
- Amnesty Robotics Floor Monitor:
- Selected to participate in a team solely focused on Amazon Robotics and AR operations
- Critical area of this role required FAST (Floor Access Safety Training) certification in order to operate on the robotics floor in the retrieval of amnesty (fallen/broken packages or other objects).
- Resetting/troubleshooting of faulted drives, or their removal from the floor utilizing FAST procedures and wearing an issued SBRS vest
- Troubleshoot and fix problems with workers' computers and other equipment.
Retention Specialist
Charter Communications
02.2020 - 04.2020
- Communicate with customers, members, and employees to increase loyalty and retain their business or service
- Conflict resolution and problem-solving
- Speak with customer or employees over the phone or in-person, and often need to quickly devise solutions to problems they are presented with
- Cross sell company products.
- Implemented creative solutions to deal with special circumstances.
- Compiled all calls and interactions into a computer data system.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Obtained and examined relevant information to validate customer complaints and determine possible causes.
Unmanned Aerial Vehicle Operator (15W)
Hawaii Army National Guard
11.2012 - 11.2017
- Prepare and conduct air reconnaissance missions
- Operate mission sensor/payload for target detection
- Plan and analyze flight missions
- Maintained accurate records of all flights conducted including mission logs, flight times.
- Ensured compliance with FAA regulations regarding airspace usage for UAVs.
- Conducted pre-flight inspections and maintenance of the UAVs, ensuring all safety protocols were met.
- Trained other personnel in the safe operation of unmanned aerial vehicles.
- Assisted in the development and implementation of new operational procedures for UAV operations.
Barista Shift Lead
Island Vintage Coffee
11.2014 - 10.2015
- Greeted and connected with every customer, recommending drinks and pastries.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Resolved customer disputes with tact and professionalism.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Cleaned equipment, disposed of waste, closed registers and carried out other opening and closing duties.
Cashier
McDonald's
10.2012 - 10.2014
- Took necessary steps to meet customer needs and effectively resolve food service issues
- Recorded customer orders and repeated back in a clear, understandable manner
- Resolves guest complaints promptly and professionally
- Operated large volume cooking equipment such as grills, deep-fat fryers and griddles
- Quickly and efficiently processed payments and made accurate change
- Master Point of Sale computer system for automated order taking.
Leader In Training/ Program Intern
Tall Turf Ministries
10.2010 - 05.2012
- Received extensive training on community outreach and development
- Organized and lead small group activities with children ranging ages 8-17
- Properly over watched and maintained safety of children
- Created a playful and positive, child-friendly environment
- Participated in team building exercises with people from various backgrounds
- Empowered others on how to be active in local community transformation.
Education
Certificate - Medical Coding
West Michigan Center For Arts And Technology
Grand Rapids, MI06-2023
Diploma - Unmanned Aerial Vehicle Operator
Cochise College MOS Credentialing Program
Fort Huachuca, AZ10-2013
High School Diploma - undefined
Kenowa Hills High School
Grand Rapids06-2011
Skills
- Customer service
- Strong Analytical and Problem Solving Skills
- Data analysis
- ICD-10
- Detail-oriented
- CPT coding
- Document and Records Management
- Medical Terminology
Certification
- Certified Medical Administrative Assistant (CMAA)
- Certified Professional Coder (CPC-A)
Timeline
Coding Specialist I
Corewell Health
12.2023 - Current
Customer Solutions Specialist
Fifth Third Bank
03.2022 - 09.2022
Stower/Amnesty Floor Monitor
Amazon
10.2020 - 03.2021
Retention Specialist
Charter Communications
02.2020 - 04.2020
Barista Shift Lead
Island Vintage Coffee
11.2014 - 10.2015
Unmanned Aerial Vehicle Operator (15W)
Hawaii Army National Guard
11.2012 - 11.2017
Cashier
McDonald's
10.2012 - 10.2014
Leader In Training/ Program Intern
Tall Turf Ministries
10.2010 - 05.2012
Diploma - Unmanned Aerial Vehicle Operator
Cochise College MOS Credentialing Program
High School Diploma - undefined
Kenowa Hills High School
Certificate - Medical Coding
West Michigan Center For Arts And Technology