Charity Barbosa
Jacksonville,FL
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Goal-oriented professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Detail-oriented professional with experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Over six years of management experience in a diverse work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operation Specialist
Trad's Pest Control
Jacksonville, FL
10.2019 - Current
- Boosted customer experiences by delivering superior customer service, issue resolution and timely scheduling.
- Reviewed and input information into database system.
- Enhanced production of service professionals by efficiently scheduling to exceed goals.
- Generated reports detailing findings and recommendations provided weekly to managers.
- Created monthly employee appreciation events to boost moral, encourage excellent work performance, and unity.
- Assisted in marketing and sales events to boost company awareness and sales.
Preschool Ministry Director
Oakleaf Baptist Church
Orange Park, Floirda
06.2015 - Current
- Identified and recruited potential volunteer workers to staff up to 35 volunteers.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Mentored and supervised instructors and volunteer staff to carry out program goals.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Directed pre-school, toddler and infant services to provide comprehensive family support.
- Adapted classroom plans to support needs of children with special learning requirements.
- Analyzed revenue and program cost data to determine budget priorities.
Hotel General Manager
Navy Lodge
Bethesda, MD
06.2002 - 02.2007
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates and established great relations with military liaisons.
- Greeted and assisted guests by gathering information pertaining to reservations or requests. Supported families of wounded military.
- Booked large groups for military events, seminars, conferences and other events, providing exceptional service.
- Promoted hotel brand by incorporating quarterly marketing events and weekly military liaison meetings, resulting in 30% increase in new business.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 102-room hotel with staff of 35 employees.
- Carried out day-day-day duties accurately and efficiently.
Recruiter and New Hire Liaison
Navy Exchange Command
Pensacola, Florida
07.1995 - 06.2002
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Facilitated new employee orientations to foster positive team attitude.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Oversaw HR recruiting needs for 400 plus-employee operation across 10 locations.
Education
Bachelor of Arts - International Studies
The University of West Florida
Pensacola, FL04.2001
Associate of Arts - General Studies
University of Maryland - European Division
Sigonella, Sicily05.1998
Skills
- Operation Monitoring
- Database Software
- Excellent Verbal Communication Skills
- Microsoft Excel, Word, and Powerpoint
- Social Perceptiveness
- Critical Thinking
- Personnel Scheduling
- Marketing Strategies
Certification
- CHS - Certified Hospitality Supervisor Certification
Certified Hospitality Supervisor
The Certified Hospitality Supervisor (CHS®) certification is the most prestigious certification available to a hospitality supervisor. It is part of an elite group of hospitality professionals who by combining education and experience with dedication to the industry have achieved a high level of expertise
Timeline
Operation Specialist
Trad's Pest Control
10.2019 - Current
Preschool Ministry Director
Oakleaf Baptist Church
06.2015 - Current
Hotel General Manager
Navy Lodge
06.2002 - 02.2007
Recruiter and New Hire Liaison
Navy Exchange Command
07.1995 - 06.2002
Bachelor of Arts - International Studies
The University of West Florida
Associate of Arts - General Studies
University of Maryland - European Division
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