Charity Barnett

• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Navigated multiple computer systems and applications to find information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Offered friendly and efficient service to customers, and handled challenging situations with ease.

• Critical thinking to break down problems, evaluate solutions, and make decisions.

• Updated applicant on the status of the application.

• Took a high volume of inbound and outbound calls.

• Answered disaster helpline with automated soft phone software and in contact system.

• Type and enter new information given by applicants.