Summary
Overview
Work History
Education
Skills
References
Timeline
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Charity Bowman

Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Jewelry Sales Consultant

Zales The Diamond Store
06.2022 - Current
  • Boosted jewelry sales by providing exceptional customer service, product knowledge, and personalized recommendations.
  • Increased repeat clientele through building rapport, ongoing communication, and ensuring customer satisfaction.
  • Collaborated with team members to reach sales goals consistently, fostering a supportive and competitive environment.
  • Managed inventory effectively to ensure accurate stock levels, timely reordering of products, and reduced shrinkage.
  • Educated clients on various gemstones, metals, and jewelry design elements to help them make informed purchase decisions.
  • Resolved any client issues courteously using effective problem-solving skills that ensured continued trust in our brand.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Case Manager/ Community Health Care Worker

Care Ring
10.2021 - 12.2022
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Customer Service Representative, Billing Representative

Synchrony Financial
12.2014 - 10.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.

Cashier, Assistant Customer Service Manger

Food Lion
09.2010 - 12.2014
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Enhanced customer satisfaction by providing efficient and accurate checkout services.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Trained new cashier team members in customer service and money handling processes.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Associates of Arts Degree -

Central Piedmont Community College
Charlotte, NC
05.2014

IB Student - High School Diploma

East Mecklenburg High School
Charlotte, NC
06.2012

Skills

  • Brand Awareness
  • Sales strategy development
  • Exceptional communication
  • Product Knowledge Expertis
  • Goal-oriented mindset
  • Appointment Scheduling
  • Inventory Management
  • Store Organization
  • Multitasking Abilities
  • Customer Service-Oriented
  • Call Management
  • Data Entry
  • Complaint resolution
  • Conflict Mediation
  • Active Listening
  • Account Management
  • Problem-solving abilities
  • Microsoft Office Suite
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Customer Relations
  • Critical Thinking

References

Available Upon Request

Timeline

Jewelry Sales Consultant

Zales The Diamond Store
06.2022 - Current

Case Manager/ Community Health Care Worker

Care Ring
10.2021 - 12.2022

Customer Service Representative, Billing Representative

Synchrony Financial
12.2014 - 10.2021

Cashier, Assistant Customer Service Manger

Food Lion
09.2010 - 12.2014

Associates of Arts Degree -

Central Piedmont Community College

IB Student - High School Diploma

East Mecklenburg High School

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Charity Bowman