Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Bunger

Columbia,MO

Summary

Versatile professional with a proven track record in database administration and customer service excellence, notably at The Crossing Church. Expert in relational databases and adept at fostering teamwork, I've significantly enhanced operational efficiencies and customer satisfaction. My strategic approach to process improvement and problem-solving drives organizational success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

22
22
years of professional experience

Work History

Database Assistant

The Crossing Church
09.2019 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved database efficiency by organizing and updating records regularly.
  • Established strong working relationships with key stakeholders, ensuring database needs were effectively communicated and addressed in a timely manner.
  • Streamlined data migration processes during system upgrades, ensuring minimal impact on daily operations.
  • Conducted regular audits of database content to identify inaccuracies or inconsistencies requiring further attention or resolution.
  • Developed efficient workflows for handling incoming information requests from various departments within the organization.
  • Identified opportunities for process improvements in managing databases, resulting in increased efficiency across various functions within the organization.
  • Assisted in data entry tasks for accurate and timely information storage.
  • Provided training to other staff members on effective database usage, streamlining daily work processes.
  • Implemented new database tools that improved search functionality and user experience for staff accessing the system.
  • Troubleshot and resolved database-related issues promptly, minimizing downtime and disruption to operations.

Early Childhood Educator

Discovery Days Preschool
07.2014 - 05.2019
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Communicated with parents and other staff about student progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Promoted language development skills through storytelling and open-ended questions, increasing students' vocabulary and comprehension abilities.

Student Teacher

Columbia Public School District
08.2011 - 05.2012
  • Worked with classroom teacher to learn about current standards and best practices.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
  • Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
  • Created and implemented different learning activities to meet needs of different types of learners.
  • Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.

Teacher's Assistant

Jumpstart
08.2006 - 05.2009
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Inventory Specialist

Best Buy
02.2007 - 11.2007
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Improved warehouse space utilization with strategic reorganization of stock areas.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Customer Service Supervisor

Circuit City Stores
08.2003 - 01.2007
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Education

Bachelor - Special Education

University of Missouri
Columbia, MO

Skills

  • Customer support
  • Relational databases
  • Database administration
  • Data cleansing
  • System testing
  • Document management
  • Process scheduling
  • Teamwork and collaboration
  • Customer service
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Decision-making

Timeline

Database Assistant

The Crossing Church
09.2019 - Current

Early Childhood Educator

Discovery Days Preschool
07.2014 - 05.2019

Student Teacher

Columbia Public School District
08.2011 - 05.2012

Inventory Specialist

Best Buy
02.2007 - 11.2007

Teacher's Assistant

Jumpstart
08.2006 - 05.2009

Customer Service Supervisor

Circuit City Stores
08.2003 - 01.2007

Bachelor - Special Education

University of Missouri

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Charity Bunger