Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Burleson

Lubbock

Summary

Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Reliable and adaptable. Adept in maintaining confidential records and clients information. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Fulfillment Associate

Target
06.2022 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Assistant Manager

Goodwill Store
04.2020 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Phone Banker

Wells Fargo
01.2018 - 03.2020
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
  • Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.

Team Lead/Sales Associate

VXI Global Solutions - Lubbock
09.2012 - 01.2018
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Cashier

Rosas Cafe
08.2010 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Certificate - Paralegal Studies

South Plains College
Levelland, TX
05-2026

Skills

  • Teamwork and collaboration
  • Goal oriented
  • Work ethic and integrity
  • Time management skills
  • Goal setting
  • Call handling
  • Excellent communication

Timeline

Fulfillment Associate

Target
06.2022 - Current

Assistant Manager

Goodwill Store
04.2020 - 05.2022

Phone Banker

Wells Fargo
01.2018 - 03.2020

Team Lead/Sales Associate

VXI Global Solutions - Lubbock
09.2012 - 01.2018

Cashier

Rosas Cafe
08.2010 - 08.2012

Certificate - Paralegal Studies

South Plains College

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Charity Burleson