Charity Burrows
Cameron Park,CA
Summary
I have been working since I was 16 years old. I have strong communication skills with clients and and colleagues. I maintain a positive and uplifting attitude while learning quickly and promptly. I have a strong memory and work efficiently under pressure or in fast-paced environments. Very versatile in my capabilities and am able to take on multiple tasks or job duties. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs. I am both resourceful and responsible in my work performance.
Overview
9
9
years of professional experience
Work History
Secretary & Reception
Pro-Line Cleaning Services, Inc.
Shingle Springs, CA
06.2018 - Current
- Scheduled jobs for all residential clients and organized contract meetings for supervisors.
- Provided excellent customer service and information regarding what clients and potential business partners may expect for their interactions with employees.
- Opened office every morning during operating hours.
- Provided clean and sanitary work environment at the office.
- Conducted research databases for improvement of business success.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled appointments and conducted follow-up calls to clients.
- Organized envelopes, postage and mail correspondence for staff, clients and management
- Maintained office supplies inventory by checking stock and ordering new supplies. Finalized all inventory for office supplies.
- Provided onboarding and training for new support staff.
Team Associate
Kohls
Folsom, PA
09.2018 - 01.2020
- Fulfilled online orders for customers. Packages online orders to be sent to UPS.
- Worked cashier and customer service.
- Helped customers find products and ensured positive shopping experience.
- Obtained knowledge in varying departments throughout the store.
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Continuously checked products for quality assurance according to strict guidelines.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Sought out ways to go above and beyond job requirements.
Shift Supervisor
Togos & Baskin Robbins
Cameron Park, CA
11.2014 - 07.2018
- Ensured customer satisfaction and provided employees with tasks to complete.
- I opened/closed the store.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- I provided excellence training strategies and analyzed employee performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.2016
Associate of Arts - Psychology
Folsom Lake College
Folsom, CA12.2021
Associate of Arts - Behavioral Sciences
Folsom Lake College
Folsom, CA12.2021
Skills
- Confidentiality Understanding
- Appointment Scheduling
- Supply ordering
- Verbal and written communication
- Keyboard skills
- Organization
Reading
I love learning new works and expanding my vocabulary. I dedicate one hour of uninterrupted reading before going to bed at night.
Timeline
Team Associate
Kohls
09.2018 - 01.2020
Secretary & Reception
Pro-Line Cleaning Services, Inc.
06.2018 - Current
Shift Supervisor
Togos & Baskin Robbins
11.2014 - 07.2018
High School Diploma -
Ponderosa High School
Associate of Arts - Psychology
Folsom Lake College
Associate of Arts - Behavioral Sciences
Folsom Lake College
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