Charity Burrows
Cameron Park,CA
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
11
11
Years experiencing managing cash
Work History
Service Coordinator
Alta California Regional Center
06.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Sales Associate
Total Wine & More
11.2021 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed online ordering systems/in-store pick up.
Secretary & Reception
Pro-Line Cleaning Services, Inc.
Shingle Springs, CA
06.2018 - 08.2021
- Scheduled jobs for all residential clients and organized contract meetings for supervisors.
- Provided excellent customer service and information regarding what clients and potential business partners may expect for their interactions with employees.
- Opened office every morning during operating hours.
- Provided clean and sanitary work environment at the office.
- Conducted research databases for improvement of business success.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled appointments and conducted follow-up calls to clients.
- Organized envelopes, postage and mail correspondence for staff, clients and management
- Maintained office supplies inventory by checking stock and ordering new supplies. Finalized all inventory for office supplies.
- Provided onboarding and training for new support staff.
Shift Supervisor
Togos & Baskin Robbins
Cameron Park, CA
11.2014 - 07.2018
- Ensured customer satisfaction and provided employees with tasks to complete.
- I opened/closed the store.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- I provided excellence training strategies and analyzed employee performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.2016
Associate of Arts - Psychology
Folsom Lake College
Folsom, CA12.2021
Associate of Arts - Behavioral Sciences
Folsom Lake College
Folsom, CA12.2021
Skills
- Confidentiality Understanding
- Appointment Scheduling
- Supply ordering
- Verbal and written communication
- Keyboard skills
- Organization
Reading
I enjoy reading research articles and news outlets. I try to read a minimum of 30 minutes per day to expand my vocabulary and obtain important information.
Timeline
Service Coordinator
Alta California Regional Center
06.2024 - Current
Sales Associate
Total Wine & More
11.2021 - 12.2024
Secretary & Reception
Pro-Line Cleaning Services, Inc.
06.2018 - 08.2021
Shift Supervisor
Togos & Baskin Robbins
11.2014 - 07.2018
High School Diploma -
Ponderosa High School
Associate of Arts - Psychology
Folsom Lake College
Associate of Arts - Behavioral Sciences
Folsom Lake College
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