Charity Coffman
Key West,FL
Summary
Accomplished real estate professional with a proven track record at the Department of the Navy, adept in negotiations and client relations. Expertise in residential facilities management and a Florida licensed real estate agent. Demonstrates exceptional communication skills and ethical standards, achieving high client satisfaction and team collaboration. Maintains properties to the highest standards, ensuring compliance and operational excellence.
Overview
19
19
years of professional experience
Work History
Real Estate Agent
One of One / Brightwild
10.2022 - Current
- Advertise client properties through websites, social media, and real estate guides.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaise between buyers and sellers to provide positive experiences for both parties.
- Negotiate, facilitate, and manage real estate transactions.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Communicate with clients to understand property needs and preferences.
- Present purchase offers to sellers for consideration.
- Advise clients on market conditions and property value for informed decision-making.
- Collaborate with stakeholders to complete property sales and purchases.
- Follow-up escrow process, coordinate contingency removal of property inspection and maintain timely closing of escrow.
- Coordinate appointments to show tenants and buyers prospective homes.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Housing Director
Department Of The Navy
03.2014 - Current
- Review documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Oversee property management company to ensure compliance.
- Liaison between residents, installation leadership, landlords and region personnel.
- Maintain database of housing resources, landlords and management companies.
- Identify and recruit landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Conduct home and apartment inspections to identify safety issues and needed repairs.
- Communicate effectively with owners, residents, and on-site associates.
- Conduct regular inspections of both interior and exterior of properties for damage.
- Responded to and oversee maintenance inquiries.
- Coordinate appointments to show marketed properties.
- Ensure properties are in compliance with local, state, and federal regulations.
- Implement and enforce policies and procedures to ensure properties are maintained to highest standards.
- Generated professional networks by engaging in professional, industry and government organizations.
Housing Manager
Department of the Navy
08.2008 - 03.2014
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as minor renovations and major repairs.
- Collected and maintained careful records of rental payments and payment dates.
- Created statements of work for necessary large-scale projects.
- Oversaw a $46 million demo and rebuild project.
- Oversaw all facilities maintenance for more than 700 homes and more than 3,000 barracks living spaces.
Housing Management Assistant
Department of the Navy
08.2005 - 08.2008
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Calculated tenant rent amounts to prepare leases and contracts.
- Communicated effectively with owners, residents, and on-site associates.
- Processed all housing applications to verify eligibility.
- Maintained a file system for more than 700 residents.
Education
Associate of Science - Business Administration
Penn Foster College
Scottsdale, AZSkills
- Highly professional
- Honest and ethical
- Excellent communicator, written and orally
- Florida licensed real estate agent
- Residential facilities experience
- Client-oriented
- Works well as part of a team or independently
- Excellent administrative support skills
- Expert at staff management
Timeline
Real Estate Agent
One of One / Brightwild
10.2022 - Current
Housing Director
Department Of The Navy
03.2014 - Current
Housing Manager
Department of the Navy
08.2008 - 03.2014
Housing Management Assistant
Department of the Navy
08.2005 - 08.2008
Associate of Science - Business Administration
Penn Foster College
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