Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Crider

Silver Creek,GA

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

9
9
years of professional experience

Work History

Customer Relations Manager/Administrator

Hearthmaster
03.2021 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
  • Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
  • Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Collected, arranged, and input information into database system.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.

Veterinary Assistant/Receptionist

New Hope Animal Hospital
02.2019 - Current
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Prepared animals for surgical procedures.
  • Kept detailed records of animal treatments and medications.
  • Monitored vital signs and provided nursing care for animals.
  • Educated clients on post-surgical care and nutrition.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Kennel Tech/Vet Assistant/Receptionist

Community Animal Clinic
05.2018 - 02.2019
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
  • Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
  • Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
  • Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
  • Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
  • Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
  • Answered owner animal health questions and advised on best care practices.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Groomed and bathed animals to maintain hygiene and appearance.

Assistant Manager

Claire's Boutique
03.2015 - 02.2018
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

High School Diploma -

East Paulding High School
Dallas, GA
05.2015

Skills

  • Process Improvement
  • Conflict Management
  • Account Services
  • Decision-Making
  • Customer Relationship Management
  • Account Updates
  • Attention to Detail
  • Cross-Functional Communication
  • Problem-Solving
  • Staff Training
  • Schedule Management
  • Strong Work Ethic

Timeline

Customer Relations Manager/Administrator

Hearthmaster
03.2021 - Current

Veterinary Assistant/Receptionist

New Hope Animal Hospital
02.2019 - Current

Kennel Tech/Vet Assistant/Receptionist

Community Animal Clinic
05.2018 - 02.2019

Assistant Manager

Claire's Boutique
03.2015 - 02.2018

High School Diploma -

East Paulding High School

Similar Profiles

CREATE PROFILE
Charity Crider