Charity Cunningham
Summary
Experienced individual providing high-quality of customer service to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills, while successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Scheduler CAC
Wellstar
08.2023 - Current
- Knowledge of Epic /Genesys
- Handling high volume of inbound calls.
- Scheduling for multiple locations.
- Insurance knowledge
- The ability to maintain a positive manner, while working in a stressful setting.
- Handling customer complaints
- Providing strong customer service skills
- Communicating with other health professional providers
- Meeting Performance metrics
- Resolving customer issues
- Multitasking
Customer Service /Contacts Specialist
Thomas Eye Group
02.2021 - 08.2023
- Completing prescription requests
- Answering multiple phone lines with a high volume of calls
- Resolving patient's problems/ concerns
- Performing administrative duties such as tracking inventory and sales
- Knowing the knowledge / use of ModMed
- Knowledge of Compulink
- Collecting payments on Instamed
- Assisting/training patients on the use of how to insert, remove, and care for contact lenses
- Having knowledge of different vision insurances
- Ordering through Labs such as Marlo, ABB, Southern Optical
- Informing patients of the status of orders
- Communicating through email containing patient's information
- Answering inbound calls from patients, doctors, and healthcare staff
- Completing tasks/ checking voicemails periodically
- Maintained records of patient's prescriptions, work orders, and payments
Customer Service Rep
Georgia Eye Associates/ Eye South Partners
05.2019 - 02.2021
- Answering inbound calls from patients, doctors, and healthcare staff
- Performing administrative duties such as tracking inventory and sales
- Checking emails consistently
- Submitting Patient insurance information
- Ordering contacts/glasses for patients
- Completing referral request, faxes
- Maintained records of patient's prescriptions, work orders, and payments
- Assisting/training patients on the use of how to insert, remove, and care for contact lenses
- Instruct patients on how to wear and care for eyeglasses.
- Knowledge of the different brands of contacts/pricing
- Informing patients, the status of their orders/ answering questions regarding prescriptions
- Knowledge of different vision insurances
- Recommending the different brands that would be suitable for the patient's vision
- Maintained a clean and organized area
Extender / Medical Assistant
Children's Medical Group
08.2018 - 04.2019
- Conducted hearing and vision screening
- Conducted urinalysis exams
- Instructed on how to use Spirometry
- Taking a complete set of vitals and recording them
- Maintained stocking duties of all nurses' station, stock rooms and patients' rooms
- Cleaning / straighten rooms
- Knowing the knowledge/ use of GRITS
- Knowledge of using eCW.
- Knowing the proper way to use a manual blood pressure.
- Performing SPOT vision on a patient
- Performing a tympanogram
- Knowledge of knowing how to fill out a 3300 form.
Education
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
Chattanooga, TN05.2017
Skills
- Type Speed 50-60 WPM
- Time Management
- Strong customer service and interpersonal skills
- Adaptability and Flexibility
- Ability to function in stressful and emergency situations essential
- Attention to Detail
- Teamwork and Collaboration
- Telephone Etiquette
- Effective Multitasking
- Customer Service
Timeline
Scheduler CAC
Wellstar
08.2023 - Current
Customer Service /Contacts Specialist
Thomas Eye Group
02.2021 - 08.2023
Customer Service Rep
Georgia Eye Associates/ Eye South Partners
05.2019 - 02.2021
Extender / Medical Assistant
Children's Medical Group
08.2018 - 04.2019
Bachelor of Science - Psychology
The University of Tennessee - Chattanooga
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