Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Charity DahLIen

St. Louis Park,MN

Summary

Results-driven Senior Diagnostic Technical Specialist with 6 years of experience at Zoetis, consistently ranking in the top 10 of GAR. Known for excellent customer retention and effective execution of diagnostic equipment installations. Adept at building positive relationships with clients and stakeholders, ensuring high-quality service delivery. Eager to bring a growth mindset and a strong commitment to Zoetis' Core Values to a new Diagnostic Trainer position, where my expertise and passion for innovation will drive success.

Overview

8
8
years of professional experience

Work History

Senior Diagnostic Technical Specialist

Zoetis
05.2024 - Current
  • Consistently and independently executed the primary responsibilities of the DTS role, including consistent demonstration and leadership of the Zoetis Core Beliefs and organizational policies.
  • Achieved and surpassed assigned overall quota and business development for consumables (Rotors, Pack, Imagyst scans/kits, Rapids) & Reference Lab. Generate leads for Point of Care (Opticell) and ZRL Reference laboratory, both competitive capture and current (customer retention)
  • Demonstrated successful collaboration with Regional DTS / DSC / DX IDSR to drive sales performance and effectively protect / defend the Dx customer base
  • Corporate & Specialty Ambassador: Attended C&S meetings and effectively communicated goals and plans to the Central Team.

Diagnostic Technical Specialist

Zoetis
06.2018 - 05.2024
  • Provide outstanding customer service and support for Zoetis diagnostic customers
  • Competently perform installation, training, troubleshooting / break fix of all Vetscan diagnostic equipment and products
  • Work in a team environment assisting our Petcare colleagues to discover new opportunities
  • Grow and maintain the Zoetis diagnostic consumable portfolio within the customers I am aligned to
  • Successfully manage my own time and territory to meet customer needs and deadlines

Veterinary Rehabilitation Nurse, LVT / Canine Massage Therapist

HEAL Veterinary Hospital
10.2016 - 06.2018
  • Drove the development and implementation of the veterinary rehabilitation service within an existing integrative veterinary practice
  • Successfully grew and maintained the rehabilitation service as the highest grossing hospital department in 2017
  • Established and prioritized long-term client relationships and devotion to the practice
  • Worked closely with DVM / owner to develop treatment care plans for patients

Education

Associates of Applied Science - Veterinary Technology

Argosy University

Certified Nursing Assistant Certificate - pre-nursing curriculum of general studies

Normandale Community College

Skills

  • Outstanding Customer Support
  • Development and Training Leadership
  • Team Approach / Concepts
  • Proficient in Vetscan Equipment Troubleshooting
  • Ability to work under pressure
  • Positive Attitude with a growth-mindset
  • Adaptable to Change

Affiliations

Professional Interests

  • Solution Selling / Training
  • Corporate and Specialty
  • Connectivity

Personal Interests

  • Animal / Environmental Welfare
  • Horseback Riding Trail Guide - River Valley Ranch
  • Peronal Growh and Development

Timeline

Senior Diagnostic Technical Specialist

Zoetis
05.2024 - Current

Diagnostic Technical Specialist

Zoetis
06.2018 - 05.2024

Veterinary Rehabilitation Nurse, LVT / Canine Massage Therapist

HEAL Veterinary Hospital
10.2016 - 06.2018

Associates of Applied Science - Veterinary Technology

Argosy University

Certified Nursing Assistant Certificate - pre-nursing curriculum of general studies

Normandale Community College

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Charity DahLIen