Charity Deese King
Summerville,SC
Summary
Astute Financial Aid Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Financial Aid Call Center Agent II
Liberty University
03.2023 - Current
- Assisted financial aid agents in reviewing accounts and problem solving.
- Created, led, and scheduled training for agents to advise of new/changing financial aid topics.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Navigated Common Origination and Disbursements website to find details about students financial aid.
Financial Aid Call Center Agent
Liberty University
02.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products, services, and financial aid policies/rules.
- Swiftly navigated students accounts to find and solve issues with financial aid.
- Aided in training new agents through shadowing, mock calls, and practice navigating Banner Admin systems.
Leasing Consultant
Southwood Realty
03.2021 - 08.2021
- Worked 396 unit property in lease-up
- Opened office every morning — checked bathrooms, set up decor, blew up balloons for curb appeal, refilled candy bowls & coffee station
- Called & emailed potential leads to remain in contact with them, update them on new specials, and check their interest
- Checked emails from residents, applicants, and prospects via Microsoft Outlook
- Sparkled show units daily
- Greeted walk-in prospects at the door — surveyed their apartment needs & wants
- Took prospects on tours of apartments based on their needs
- Made prospects and residents aware of application qualifications, property amenities, and property rules
- Closed by asking if prospect was ready to apply
- Entered paper applications into online application portal & checked portal multiple times daily for online applicants
- Put together applicant & resident files
- Filed paperwork
- Assessed and took care of resident complaints & needs
- Planned and hosted resident events
- Planned and created marketing ads, events, and incentives
- Typed leases for residents to sign
- Executed move-in and move-out inspections
Sales Associate
JCPenney
04.2020 - 03.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Encourage customers to obtain and use JCPenney credit card
- Recovery— keep store neat by returning merchandise to correct area, folding clothing displays, reorganizing displays, etc
- Merchandising — pricing items, marking down items, checking inventory, etc.
In-Home Nanny
Private Care
11.2017 - 03.2020
- Care for one male child
- Create and maintain a schedule for activities.
- Communication with parent for weekly duties.
- Helped tutor and assist with any school projects & activities.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared meals and snacks for children based on dietary guidelines.
Education
High School Diploma -
Georgetown High School
Georgetown, SC06.2014
Skills
- Have excellent organizational skills
- Manages time wisely
- Quick learner, good listener, and willing to train in any area
- Works well with others
- Self-motivated while working alone
- Proficient in Microsoft Office
- Problem Solving
- Administrative and Office Support
- Agent Support
- Knowledge of financial aid
Additional Information
- References available upon request
Timeline
Financial Aid Call Center Agent II
Liberty University
03.2023 - Current
Financial Aid Call Center Agent
Liberty University
02.2022 - 03.2023
Leasing Consultant
Southwood Realty
03.2021 - 08.2021
Sales Associate
JCPenney
04.2020 - 03.2021
In-Home Nanny
Private Care
11.2017 - 03.2020
High School Diploma -
Georgetown High School
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