Charity Dupio
Ewa Beach,Hi
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision with compassion. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Dispute Processing Center Supervisor
Bank of Hawaii
2022.09 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Collaborated with management team to develop long-term goals for the center''s success.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
Branch Support Service Group CC#388
Bank of Hawaii
2020.10 - 2022.09
- Monitored branch work for completion and compliance.
- Supported branch managers in achieving operational excellence by providing administrative assistance when needed.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved communication between branch staff members through implementation of meetings and updates on Trust Reviews, IRA, Online Creation Acct, and etc.
- Streamlined branch operations for improved efficiency
- Participated in professional development programs relevant to industry trends and best practices, enhancing overall knowledge base among Branch Support Specialist peers.
- Streamlined branch operations for improved efficiency by providing structure and guidance.
Relationship Banker
Bank of Hawaii
2019.10 - 2020.10
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Responded to customer inquiries regarding new accounts and account services.
Call Center Agent
Bank of Hawaii
2018.06 - 2019.10
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Administrator / Accounting
New Hope Christian School
2015.07 - 2018.06
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Universal Banker
Bank of Hawaii
2012.07 - 2015.07
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Homemaker
Self Employed
2010.01 - 2012.01
- Self-motivated, with a strong sense of personal responsibility.
Wire Transfer
Bank of Hawaii
2009.01 - 2010.03
- Increased customer satisfaction by promptly addressing and resolving wire transfer issues.
- Improved client satisfaction by providing exceptional customer service during the wire transfer process.
- Streamlined wire transfer processes by implementing advanced software solutions, reducing processing time and increasing efficiency.
- Facilitated successful money transfers between accounts or institutions by accurately processing wire transfer requests.
Customer Service Representative
Hawaii State FCU
2006.05 - 2008.12
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Enhanced employee morale by recognizing and celebrating individual and team achievements during training sessions.
- Delivered engaging presentations on various topics related to bank operations, products, services, and customer interactions during training sessions.
- Adapted quickly to changes in banking technology or regulations, incorporating updated information into existing training programs as needed.
Education
High School Diploma -
WAIPAHU HIGH SCHOOL
01.2000
Skills
Operation & Team Management
Creative solutions
Training and mentoring
Processes and procedures
Multitasking and Organization
Team Leadership
Complex Problem-Solving
Analytical Thinking
Strategic Planning
Data Analytics
Reliability
Adaptability and Flexibility
Accomplishments
2022 Bankoh's Best (4th Quarter)
2023 Bankoh's Best (4th Quarter)
2024 Bankoh's Best (2nd Quarter)
Workphone
808-694-5696
Timeline
Dispute Processing Center Supervisor
Bank of Hawaii
2022.09 - Current
Branch Support Service Group CC#388
Bank of Hawaii
2020.10 - 2022.09
Relationship Banker
Bank of Hawaii
2019.10 - 2020.10
Call Center Agent
Bank of Hawaii
2018.06 - 2019.10
Administrator / Accounting
New Hope Christian School
2015.07 - 2018.06
Universal Banker
Bank of Hawaii
2012.07 - 2015.07
Homemaker
Self Employed
2010.01 - 2012.01
Wire Transfer
Bank of Hawaii
2009.01 - 2010.03
Customer Service Representative
Hawaii State FCU
2006.05 - 2008.12
High School Diploma -
WAIPAHU HIGH SCHOOL