Overview
Work History
Education
Timeline
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Charity Ervin

Columbus,OH

Overview

4
4
years of professional experience

Work History

Catering / Floating Operations Specialist

Mikey's Late Night Slice
05.2024 - Current
  • Assists with one of the owners/founders on his catering initiatives by serving with him three times a week in rotating business sites.
  • Teaches classes on Incremental Sales Techniques with the goal of increasing check averages and encouraging staff to lean into the culture of the brand.
  • Collaborates with General Managers for all 10 locations, empowering them with tools and information needed to run an efficient and culturally robust storefront.
  • Made major contributions that helped open 3 new shops within the span of 1 quarter. Includes: training 90 new employees, organizing product storage, refining daily operation processes, adjusting staff positioning, and enforcing company expectations.
  • Reports back to the Operations Team with problems and praises that give upper management insight for potential projects, adjustments, promotions, and marketing ideas.

Corporate Communications Specialist

Grange Insurance
05.2022 - 02.2024
  • Crafted messages for weekly internal and external announcements, monthly events, daily news articles, and regular social media posts that were read by Grange associates, independent agents, and customers.
  • Developed and maintained website content, ensuring it is accurate and aligned with Grange's branding.
  • Monitored online reputation across 10+ platforms for Grange Enterprise, ensuring brand integrity by sharing customer feedback with the appropriate departments then addressing the original poster.
  • Performed daily quality checks on company-wide materials that identified spelling, grammatical, and brand-voice errors.

Content Writing Intern

Ohio Magazine
01.2022 - 04.2022
  • Applied strong writing, editing, and proofreading abilities across 4 magazine editions, producing the best possible content for print and online media.
  • Researched hundreds of businesses to pitch that are local, well-favored, and interesting to Ohio Magazine readers.
  • Completed 13 writing assignments according to standards regarding order, clarity, style and terminology set by Great Lakes Publishing.
  • Proofread 2 dozen materials a month to identify spelling, factual, punctuation, and grammar mistakes.

Education

Bachelor of Arts - English Literature

The Ohio State University
Columbus, OH
08-2022

Timeline

Catering / Floating Operations Specialist

Mikey's Late Night Slice
05.2024 - Current

Corporate Communications Specialist

Grange Insurance
05.2022 - 02.2024

Content Writing Intern

Ohio Magazine
01.2022 - 04.2022

Bachelor of Arts - English Literature

The Ohio State University

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Charity Ervin