Charity Ervin

Columbus,OH

Overview

years of professional experience

Mikey's Late Night Slice

Columbus, Ohio

05.2024 - Current

Assists with one of the owners/founders on his catering initiatives by serving with him three times a week in rotating business sites.
Teaches classes on Incremental Sales Techniques with the goal of increasing check averages and encouraging staff to lean into the culture of the brand.
Collaborates with General Managers for all 10 locations, empowering them with tools and information needed to run an efficient and culturally robust storefront.
Made major contributions that helped open 3 new shops within the span of 1 quarter. Includes: training 90 new employees, organizing product storage, refining daily operation processes, adjusting staff positioning, and enforcing company expectations.
Reports back to the Operations Team with problems and praises that give upper management insight for potential projects, adjustments, promotions, and marketing ideas.

Grange Insurance

Columbus, Ohio

05.2022 - 02.2024

Crafted messages for weekly internal and external announcements, monthly events, daily news articles, and regular social media posts that were read by Grange associates, independent agents, and customers.
Developed and maintained website content, ensuring it is accurate and aligned with Grange's branding.
Monitored online reputation across 10+ platforms for Grange Enterprise, ensuring brand integrity by sharing customer feedback with the appropriate departments then addressing the original poster.
Performed daily quality checks on company-wide materials that identified spelling, grammatical, and brand-voice errors.

Ohio Magazine

Remote

01.2022 - 04.2022

Applied strong writing, editing, and proofreading abilities across 4 magazine editions, producing the best possible content for print and online media.
Researched hundreds of businesses to pitch that are local, well-favored, and interesting to Ohio Magazine readers.
Completed 13 writing assignments according to standards regarding order, clarity, style and terminology set by Great Lakes Publishing.
Proofread 2 dozen materials a month to identify spelling, factual, punctuation, and grammar mistakes.

The Ohio State University

Columbus, OH