Charity Johnson
Technical Project Manager | Coordinator
Gardena,CA
Summary
Results-driven project management professional with over 5 years of experience leading fast-paced, complex, multi-workstream global enterprise technology initiatives. Known for an organized and empathetic approach that fosters collaboration and trust among cross-functional teams, ensuring every voice is valued. Expertise in optimizing workflows and enhancing stakeholder engagement has led to the delivery of customer-focused solutions, consistently achieving quantifiable improvements in efficiency, cost savings, and team satisfaction. Committed to driving success through strategic leadership and a focus on empowering team members to excel.
Overview
13
13
years of professional experience
Work History
Project Manager; Technology Transformation
MILESTONE TECHNOLOGIES CONTRACTOR: DISNEY
04.2024 - Current
- Collaborated globally with engineering, IT, customer success, and business teams to support and execute high-impact service optimization projects.
- Coordinated with customers on customized product deliverables and maintained RAID logs to track 50+ distributed workstreams.
- Delivered tailored executive dashboards, visualizations, and status updates that enabled informed decision-making and enhanced operational readiness.
- Empowering the team to voice concerns and contribute ideas, fostering a collaborative, safe work environment.
- Managed two global technical migrations, including a domain changeover for 4,000+ devices and a MAM/DAM cloud-based storage consolidation for 24k users holding 11PB of data, fostering empowerment and psychological safety amidst my team, by encouraging open communication and collaborative problem-solving throughout the project.
- Produced weekly PSRs and oversaw 5 workstreams with 50+ distributed workstreams, empowering team members and stakeholders with transparent data and a safe environment for feedback, which drove transparency and process optimization through real-time dashboards, dynamic data integration, ongoing workflow improvements, and resulted in a 75% reduction in critical technical incidents.
- Led blameless post-mortem reviews and incident investigations with the goal of process improvement and development of response playbooks, driving a 50% reduction in escalated customer incidents.
- Earned 10+ executive-level commendations for outstanding stakeholder engagement and problem-solving, achieving a 90% reduction in escalations through data-driven improvements, streamlined stakeholder coordination, and on-time deliverables, improving overall stakeholder trust in the service optimization program by 75%.
- Earned 10+ executive-level commendations for stakeholder engagement, achieving a 90% reduction in escalations and a 75% increase in program trust through data-driven improvements.
Project Manager; New Brand Start Up
NERD JAVA
09.2023 - 04.2024
- Launched and managed an e-commerce business start-up, leveraging WooCommerce and Square's new technologies alongside data-driven strategies and AI-powered marketing to promote growth and operational efficiency.
- Developed an engaging, professional booth for in-person events, which was instrumental in building early brand awareness, establishing customer trust, attracting new clientele, and driving initial sales growth.
- Created and maintained an e-commerce website, increasing monthly sales by 30%, maintaining 99%+ uptime, and improving SEO to 91%.
- Designed and implemented a database system for 16+ products with 200+ variations, boosting inventory accuracy by 80%.
- Managed a $20,000 start-up budget, producing monthly P&L reports and reducing unnecessary expenses by 15%.
- Produced 20+ marketing videos and graphics, resulting in a 40% increase in online engagement and a 50% boost in website traffic.
Senior Project Coordinator III, Localization Vendor Manager
USA STAFFING CONTRACTOR: NETFLIX
09.2021 - 09.2023
- Collaborated cross-functionally on vendor-related concerns with Finance, IT, Legal, and Project Management to optimize workflows, support vendor relations, and drive operational improvements through data-driven analysis and process innovation.
- Fostered strong vendor and user relationships by promptly addressing onboarding, billing, and payment concerns, ensuring a seamless experience and resolving complex issues with empathy.
- Utilized onboarding workflow analysis and escalation insights to reduce IT escalations by 95% and accelerate customer software access; empowered team members to co-create solutions, and led a 99% increase in onboarding efficiency with user-friendly guides and an Airtable solution, boosting daily vendor onboarding from 16 to over 200 per specialist while fostering kindness and empathy.
- Eliminated 85% of identified billing errors, resulting in $250k+ monthly cost savings, by conducting forensic audits and collaborating cross-functionally to implement targeted solutions.
- Demonstrated strong organizational skills and loyalty by managing 10+ projects across diverse stages in a fast-paced environment, achieving 100% project completion within established timelines through mutual accountability, effective calendar management, and cross-departmental collaboration.
- Spearheaded special projects-including QBRs, HBRs, scorecards, and audits-to enhance business reporting, support strategic decision-making, and drive continuous process improvement.
Product and Project Development; Asset Management
SPYGLASS MEDIA | LANTERN ENTERTAINMENT
10.2017 - 09.2021
- Drove operational improvements and financial efficiency for new ventures and start-ups by establishing company-wide processes, implementing expense management solutions, and optimizing asset workflows in partnership with department heads.
- Developed a comprehensive project plan for a digital asset management system, including budget creation and a five-year timeline, to support long-term growth and efficient asset utilization.
- Procured and implemented SAP Concur software contracts, leading full-cycle expense integration and developing individualized department budget frameworks that improved financial tracking.
- Managed end-to-end projects-including new workflows, databases, and data strategies-resulting in streamlined operations and better data management for company growth initiatives.
- Reduced storage costs by 75% by optimizing storage operations and consolidating 15 global accounts into three local ones.
- Instituted a multi-year audit plan and devised a 5-level Chart of Accounts, ensuring audit readiness and improved reporting by collaborating with Finance, Legal, and Production teams.
Data Analytics Internal Auditor, Small Business Consultant
04.2017 - 10.2017
Director, Marketing & Distribution Finance
Relativity Media & EuropaCorp
07.2015 - 03.2017
Manager, Marketing & Distribution Finance
Relativity Media
04.2013 - 07.2015
Education
Bachelor of Arts - Cinema Broadcast Arts, Narrative Track
Azusa Pacific University
Azusa, CA06-2004
PMP Course Certificate - PMP in Progress
Gold Standards Certification
Gardena, CA11-2025
Generative AI for Project Managers -
Project Management Institute
10-2024
Certified Associate in Project Management -
SprintZeal Americas Inc.
10-2023
Skills
- Agile & Waterfall Project Management
- Project Planning
- Stakeholder Management
- Team Leadership
- Budget Control
- Timeline Management
- Issue Resolution
- OKR, SLA, KPI Tracking
Timeline
Project Manager; Technology Transformation
MILESTONE TECHNOLOGIES CONTRACTOR: DISNEY
04.2024 - Current
Project Manager; New Brand Start Up
NERD JAVA
09.2023 - 04.2024
Senior Project Coordinator III, Localization Vendor Manager
USA STAFFING CONTRACTOR: NETFLIX
09.2021 - 09.2023
Product and Project Development; Asset Management
SPYGLASS MEDIA | LANTERN ENTERTAINMENT
10.2017 - 09.2021
Data Analytics Internal Auditor, Small Business Consultant
04.2017 - 10.2017
Director, Marketing & Distribution Finance
Relativity Media & EuropaCorp
07.2015 - 03.2017
Manager, Marketing & Distribution Finance
Relativity Media
04.2013 - 07.2015
Generative AI for Project Managers -
Project Management Institute
Certified Associate in Project Management -
SprintZeal Americas Inc.
Bachelor of Arts - Cinema Broadcast Arts, Narrative Track
Azusa Pacific University
PMP Course Certificate - PMP in Progress
Gold Standards Certification