Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Charity Fielder

Lynchburg

Summary

Dynamic professional with a proven track record at VP&J, excelling in patient care and operational efficiency. Skilled in condition monitoring and documentation, I foster teamwork and collaboration to enhance service delivery. Recognized for optimizing workflows, I am committed to maintaining patient confidentiality while ensuring high-quality care and support.

Compassionate CNA assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

DSP

VP&J
06.2022 - Current
  • Optimized workflows to enhance productivity and reduce downtime.
  • Analyzed operational data to identify trends and recommend adjustments for efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Floor Associate

Ross Dress for Less
01.2019 - 12.2021
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Assisted customers in locating products and provided exceptional service.
  • Restocked shelves efficiently to ensure product availability and visibility.
  • Collaborated with team members to streamline stock replenishment processes.
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.

Warehouse Worker

J. Crew
02.2018 - 12.2018
  • Ensured accurate order fulfillment by verifying products against packing lists.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Coordinated with quality control teams to ensure product integrity during handling.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Technical Support Representative

StarTek
11.2017 - 02.2018
  • Resolved customer inquiries through various communication channels, ensuring timely and effective support.
  • Diagnosed technical issues using troubleshooting tools, enhancing resolution rates and customer satisfaction.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
  • Mentored junior staff on best practices for technical support, fostering a knowledge-sharing environment.
  • Evaluated customer feedback mechanisms, driving adjustments that enhanced overall service quality and user experience.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

CNA

Careers and Care
07.2016 - 09.2017
  • Led patient care initiatives to improve service delivery and comfort.
  • Mentored new CNAs, fostering skill development and confidence.
  • Implemented process improvements, enhancing workflow efficiency.
  • Coordinated with nursing staff to ensure seamless patient care transitions.
  • Enhanced patient satisfaction through personalized attention and effective communication.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Cashier

Foodlion Grocery Store
11.2013 - 03.2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and reconciled end-of-day sales reports.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Trained new cashiers on operational procedures and customer service standards.
  • Led initiatives to enhance store cleanliness and organization at checkout areas.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Brookville High School
Lynchburg, VA

Skills

  • Teamwork and collaboration
  • Fast learner
  • Attention to detail
  • Patient confidentiality
  • Documentation and recordkeeping
  • First aid certification
  • Medical chart documentation
  • Condition monitoring
  • Emergency response
  • Medication administration
  • CPR/AED

Certification

  • DCA - Direct Care Aide
  • CPCT/A - Patient Care Technician/Assistant
  • PCA - Personal Care Aide

Languages

English
Full Professional

Timeline

DSP

VP&J
06.2022 - Current

Floor Associate

Ross Dress for Less
01.2019 - 12.2021

Warehouse Worker

J. Crew
02.2018 - 12.2018

Technical Support Representative

StarTek
11.2017 - 02.2018

CNA

Careers and Care
07.2016 - 09.2017

Cashier

Foodlion Grocery Store
11.2013 - 03.2016

Brookville High School

Similar Profiles

CREATE PROFILE
Charity Fielder