Charity Fonseca
Augusta,GA
Summary
Proven to excel in high-pressure environments, adeptly managed multitasking at Monterrey Mexican Restaurant, enhancing customer satisfaction through efficient seating and prompt service. Skilled in customer service and cash handling, I significantly contributed to team training, ensuring seamless operations. My approach consistently prioritizes guest experience and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Monterrey Mexican Restaurant
05.2008 - 03.2012
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
Associates Of Applied Science - Allied Health
Georgia Military College - Milledgeville
Milledgeville, GAHigh SchoolDiploma -
Evans High School
Evans, GA05.2008
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Handling Complaints
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Monterrey Mexican Restaurant
05.2008 - 03.2012
Associates Of Applied Science - Allied Health
Georgia Military College - Milledgeville
High SchoolDiploma -
Evans High School
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