Charity Garrett
Spartanburg,SC
Summary
Detail-oriented and results-driven Quality Supervisor with over 5 years of experience in metal manufacturing. With a strong background in supporting production excellence from the ground up. While I do not have formal training in quality management systems, I've gained extensive on-the-job experience leading inspections, identifying defects, improving processes, and working closely with engineers, department leads, and operators to uphold quality standards. Thriving in fast-paced environments, I am commited to growing as a leader who brings consistency and clarity to manufacturing quality processes.
Overview
17
17
years of professional experience
Work History
Quality Supervisor
Tribal Manufacturing
04.2023 - 06.2025
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised 5 employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
- Established inspection equipment to meet quality control standards.
- Maintained inspection equipment and handled repair calls if equipment needed professional repair.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in a metal manufacturing industry settings.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Inspected products and worker progress throughout production.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
Quality Auditor
Tribal Manufacturing
09.2019 - 04.2023
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Audited activities of workers on production lines and shipping and receiving.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
- Assisted management in developing effective quality control strategies based on audit findings.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Identified discrepancies in product specifications and collaborated with engineering teams to resolve issues.
- Collaborated with production teams to implement corrective actions and improve manufacturing processes.
- Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
- Increased accuracy of inspections by regularly calibrating measuring instruments and maintaining inspection equipment.
- Determined correct procedures for inspection and review to standardized audit processes.
- Trained other workers in inspection and testing procedures.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
- Updated quality control records and reports.
Administrative Assistant
Terminix Pest Control
09.2008 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Boiling Springs High
Boiling Springs, SC05-2003
Skills
- Sampling plans
- ISO standards
- Excellent problem-solving capability
- Statistical process control
- Strong work ethic
- Attention to detail
- Multitasking Abilities
- Calibration management
- Quality training
- Dedication to product quality
- Quality management systems
- Corrective actions
Timeline
Quality Supervisor
Tribal Manufacturing
04.2023 - 06.2025
Quality Auditor
Tribal Manufacturing
09.2019 - 04.2023
Administrative Assistant
Terminix Pest Control
09.2008 - 03.2017
High School Diploma -
Boiling Springs High
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