Charity George
Jacksonville,NC
Summary
-Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
-Organized Receptionist and Appointment Setter with experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
09.2023 - 04.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Resolved escalated customer disputes with special actions such as discounts.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Maintained stock to meet expected customer demand.
Appointment Setter
Mint Condition Cleaning Services
01.2023 - 06.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
Lead Waitress/ Assistant Manager
Grilling Buddies
12.2022 - 06.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Answered phones to take orders and dealt with all customers who needed help.
Associate
Dollar General
12.2021 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Associate
Handy Mart Gas Station
09.2014 - 04.2016
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor's - Social Work
Walden University
Minneapolis, MNSkills
- Greeting Visitors
- Community Organization
- Statistical Data Gathering
- Credit Card Transaction Processing
- Business Development Understanding
- Inventory Accuracy
- Sales Initiatives
- Directing Team Members
- Staff Training
- Customer Relations
- Customer Inquiries
- Employee Training
- Adaptability and Dependability
- Customer Service Management
- Stock replenishment
- Cold-calling
- Phone etiquette expert
- Flexible Schedule
- Time Management
- Client Relationship Management
- Setting appointments
- Computer Skills
- Clear Communication
- Attention to Detail
- Sales Support
- Customer rapport
- Scheduling appointments
- Empathy and patience
- Overcoming Objections
- Natural Script Reading
- Outgoing and Friendly
- Building rapport
- Auto Dialer Systems
- Customer Service
- Problem-Solving
- Follow-up skills
- Meeting Sales Goals
Timeline
Head Cashier
Lowes Home Improvment
09.2023 - 04.2024
Appointment Setter
Mint Condition Cleaning Services
01.2023 - 06.2023
Lead Waitress/ Assistant Manager
Grilling Buddies
12.2022 - 06.2023
Associate
Dollar General
12.2021 - 09.2022
Associate
Handy Mart Gas Station
09.2014 - 04.2016
Bachelor's - Social Work
Walden University
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